Service Design Goes Social

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People participating in service - whether providers, consumers, or others actively involved - are actually designing as they participate in a service. The service designer's role has grown from one of developing static objects and environments, to one of creating new methods for modeling experience, and skilling everyone to be an active participant in the service experience. What if part of that skilling included real-time rich visualizations of information from social networks? Begin with a quick look at how social is changing almost everything and learn how adding social to service might just lead to a new kind of value creation.

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