Jeff Stokes has been in the IT industry for 17 years, initially cutting his teeth at DEC and climbing the system administrator ladder from there. He is currently a Senior Premier Field Engineer at Microsoft, prior to that he worked in the Escalation queues for Exchange Server at Microsoft as a Senior Support Escalation Engineer. He posts to the blog "Dude Where’s My PFE?" and the Microsoft Premier Field Engineers page on Facebook.. He is the North America Technology Lead in PFE for Performance and Deployment of Windows and also a North America Lead for the Windows Desktop Risk Assessment Program offering.