IE7 Crashing (on close) | The Coffeehouse

Red5
Systems Manager Curmudgen

I use IE7 on my TabletPC (Toshiba, Tecra M4).
IE7 crashes every day, usually multiple times.
The crashing only occurs when I am closing IE7.
It almost always occurs when I have more than one tab open or when a link took me to a new IE window sometime during my browsing.

Here is the error dialog:

IE7 Error Dialog

Anyone else encounter this and if so is there a way to prevent it?

Edit: I have all the latest patches.

msenthil

IE7 crashing everytime when I close - also closed all open IE windows Sad

"Tools>Internet Options>Advanced Tab->Reset..." fixed this issue.

thanks to bobbydb1

Sven Groot
My name has 9 letters. Coincidence? I think not...

Have you tried disabling add-ons. It looks like an add-on is freeing memory that belongs to IE when it shouldn't, or something similar to that.

Red5
Systems Manager Curmudgen

Sven Groot wrote:
Have you tried disabling add-ons. It looks like an add-on is freeing memory that belongs to IE when it shouldn't, or something similar to that.

I have many add-ons enabled like Adobe PDF and StumbleUpon.
I have encountered errors with the StumbleUpon toolbar before.
I'll mess with enabling/disabling these add-ons and see if it helps.

zian
Exploding heads since 1988

I get that a lot too. I think it's from the Flash player because it happens when I close IE after visting Flash sites.

Right now, I have FindAsYouType, Send to OneNote from IE, Flash Player, Adobe PDF, Fiddler, a bunch of Sun stuff from Java, DriveLetterAccess from Sonic, Connection Tester from IE7, Windows Messenger, and Windows Live Sign-in helper.

CannotResolveSymbol
{insert caption here}

I get that error whenever I close an IE window that I've watched a Quicktime video in.

zian
Exploding heads since 1988

Thanks for the reminder. Smiley

I also have Windows Media Player, QuickTime, and their respective browser plug-ins.

I actually don't know for sure that it's Flash's fault because I tend to use the same instance of Iexplore.exe for hours due to the tabs. I guess that should be taken as a compliment for the IE team. Big Smile

PetKnep
IE7 RTM'd yay!

Red5: I know it's a lot to ask, but if you can get me a callstack of the crash, I can probably tell you if it's IE or if it's an extension. If it's an extension, you should be able to disable it in Manage Add-ons to get rid of the crash until you can get an updated version.

http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx has the windows debugging tools. WinDBG has a nice GUI. You can attach to the running iexplore, when it crashes, enter k to dump the stack. The module name will tell us who is responsible.

Red5
Systems Manager Curmudgen

PetKnep wrote:
Red5: I know it's a lot to ask, but if you can get me a callstack of the crash, I can probably tell you if it's IE or if it's an extension. If it's an extension, you should be able to disable it in Manage Add-ons to get rid of the crash until you can get an updated version.

http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx has the windows debugging tools. WinDBG has a nice GUI. You can attach to the running iexplore, when it crashes, enter k to dump the stack. The module name will tell us who is responsible.

I am able to repeat the problem.
Go to any site and play a flash video (YouTube) and the error happens when I close IE7.
I am running Flash Player 9.

Here is my attempt at getting the stack trace you requested. I think it is the output after I hit F5 in the debugger. Of course while I was debugging, the error never happened. Maybe because the debugger is attached? When the debugger is NOT attached, the error is repeatable.

0:026> g
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
ModLoad: 5a900000 5a971000   C:\WINDOWS\system32\msfeeds.dll
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): Unknown exception - code e0000001 (first chance)
(e04.1668): Unknown exception - code e0000001 (first chance)
(e04.1668): Unknown exception - code e0000001 (first chance)
(e04.1668): Unknown exception - code e0000001 (first chance)
(e04.1668): Unknown exception - code e0000001 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
ModLoad: 085b0000 0860b000   C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\PDFShell.dll
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.c28): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.1668): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.b28): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.1108): C++ EH exception - code e06d7363 (first chance)
(e04.1108): C++ EH exception - code e06d7363 (first chance)
(e04.1108): C++ EH exception - code e06d7363 (first chance)
(e04.1108): C++ EH exception - code e06d7363 (first chance)
(e04.1108): C++ EH exception - code e06d7363 (first chance)
(e04.1108): C++ EH exception - code e06d7363 (first chance)
(e04.1108): C++ EH exception - code e06d7363 (first chance)
(e04.1108): C++ EH exception - code e06d7363 (first chance)
(e04.1108): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.112c): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): C++ EH exception - code e06d7363 (first chance)
(e04.fd8): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
eax=00000000 ebx=00000000 ecx=00000000 edx=0015a140 esi=00000000 edi=0000000a
eip=633a3422 esp=01d9faf8 ebp=01d9fb00 iopl=0         nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000             efl=00210202
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\jscript.dll -
jscript!DllCanUnloadNow+0x3365:
633a3422 8b4e14          mov     ecx,dword ptr [esi+14h] ds:0023:00000014=????????
0:005> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be wrong.
01d9fb00 6338f88d jscript!DllCanUnloadNow+0x3365
01d9fb24 63398c82 jscript!DllGetClassObject+0x1d8e
01d9fb38 633a2fb9 jscript!DllGetClassObject+0xb183
01d9fb64 633a31c9 jscript!DllCanUnloadNow+0x2efc
01d9fbd4 6338ed4b jscript!DllCanUnloadNow+0x310c
01d9fc24 6338fad7 jscript!DllGetClassObject+0x124c
01d9fc88 6338f91e jscript!DllGetClassObject+0x1fd8
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\StumbleUpon\StumbleUponIEBar.dll -
01d9fcb4 024f2f53 jscript!DllGetClassObject+0x1e1f
01d9fd30 024f3a46 StumbleUponIEBar!DllMain+0x3b87
01d9fd68 024f6374 StumbleUponIEBar!DllMain+0x467a
01d9fd98 024e77e9 StumbleUponIEBar!DllMain+0x6fa8
01d9fdc0 024e54b7 StumbleUponIEBar+0x77e9
01d9fdf0 6339d99b StumbleUponIEBar+0x54b7
01d9fe14 6339eca2 jscript!DllGetClassObject+0xfe9c
01d9fe30 6339e5eb jscript!DllGetClassObject+0x111a3
01d9fe5c 633aff28 jscript!DllGetClassObject+0x10aec
01d9fe78 6339ffd8 jscript!DllCanUnloadNow+0xfe6b
01d9fe84 6339fee8 jscript!DllGetClassObject+0x124d9
01d9fee4 7c9011a7 jscript!DllGetClassObject+0x123e9
01d9ff04 7c919213 ntdll!LdrInitializeThunk+0x29

zian
Exploding heads since 1988

OK, I'm having the same problem as Red5 and I'm having trouble repro-ing my version of the crash.

Would you suggest running IE as an attached process from now on until I can catch it crashing?

CannotResolveSymbol
{insert caption here}

If it doesn't crash, the call stack's irrelevant. That's just the call stack at the moment that you hit F5-- it could have been anywhere.

Laguna

When it finally crashes the call stack most likely will be pointing to the wrong place: if dll 1 corrupts memory and leaves, but other Dll 2 trips on it. That Dll 2will be on the call stack, but that's not what you want to find. To get Dll 1, the one that corrupts memory, you need to run IE7 with full PageHeap ON and monitor IE7 on all access violations.

1. How to turn PageHeap on:
gflags /i iexplore.exe +hpa

2. How to monitor IE7:

- attach WinDbg and let IE7 run

or

- use Application Verifier (need to install it)

or

- use free utility K2xMon (xcopy) from www.download.com:

http://www.download.com/K2xMon/3000-2218_4-10625072.html?tag=pub

After you get crash dump, open it with WinDbg and run !analyze -v.

cescotto

Flash 9 is the latest however there have been some minor releases after Flash 9 came out. Try updating and see if the crashes stop.

zian
Exploding heads since 1988

I finally got it to repro. Big Smile
Here you go:

Microsoft (R) Windows Debugger Version 6.6.0007.5
Copyright (c) Microsoft Corporation. All rights reserved.

*** wait with pending attach
Symbol search path is: C:\Windows\Symbols
Executable search path is:
ModLoad: 00400000 0049a000   C:\Program Files\Internet Explorer\iexplore.exe
ModLoad: 7c900000 7c9b0000   C:\WINDOWS\system32\ntdll.dll
ModLoad: 7c800000 7c8f4000   C:\WINDOWS\system32\kernel32.dll
ModLoad: 77dd0000 77e6b000   C:\WINDOWS\system32\ADVAPI32.dll
ModLoad: 77e70000 77f01000   C:\WINDOWS\system32\RPCRT4.dll
ModLoad: 77f10000 77f57000   C:\WINDOWS\system32\GDI32.dll
ModLoad: 77d40000 77dd0000   C:\WINDOWS\system32\USER32.dll
ModLoad: 77c10000 77c68000   C:\WINDOWS\system32\msvcrt.dll
ModLoad: 77f60000 77fd6000   C:\WINDOWS\system32\SHLWAPI.dll
ModLoad: 7c9c0000 7d1d5000   C:\WINDOWS\system32\SHELL32.dll
ModLoad: 774e0000 7761d000   C:\WINDOWS\system32\ole32.dll
ModLoad: 61410000 61534000   C:\WINDOWS\system32\urlmon.dll
ModLoad: 77120000 771ac000   C:\WINDOWS\system32\OLEAUT32.dll
ModLoad: 5dca0000 5dce5000   C:\WINDOWS\system32\iertutil.dll
ModLoad: 77c00000 77c08000   C:\WINDOWS\system32\VERSION.dll
ModLoad: 76390000 763ad000   C:\WINDOWS\system32\IMM32.DLL
ModLoad: 629c0000 629c9000   C:\WINDOWS\system32\LPK.DLL
ModLoad: 74d90000 74dfb000   C:\WINDOWS\system32\USP10.dll
ModLoad: 773d0000 774d3000   C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
ModLoad: 5d090000 5d12a000   C:\WINDOWS\system32\comctl32.dll
ModLoad: 7e1e0000 7e7a9000   C:\WINDOWS\system32\IEFRAME.dll
ModLoad: 76bf0000 76bfb000   C:\WINDOWS\system32\PSAPI.DLL
ModLoad: 5ad70000 5ada8000   C:\WINDOWS\system32\UxTheme.dll
ModLoad: 74720000 7476b000   C:\WINDOWS\system32\MSCTF.dll
ModLoad: 20000000 202c5000   C:\WINDOWS\system32\xpsp2res.dll
ModLoad: 755c0000 755ee000   C:\WINDOWS\system32\msctfime.ime
ModLoad: 5dff0000 5e01f000   C:\WINDOWS\system32\IEUI.dll
ModLoad: 76380000 76385000   C:\WINDOWS\system32\MSIMG32.dll
ModLoad: 4ec50000 4edf3000   C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.2600.2180_x-ww_522f9f82\gdiplus.dll
ModLoad: 47060000 47081000   C:\WINDOWS\system32\xmllite.dll
ModLoad: 77b40000 77b62000   C:\WINDOWS\system32\apphelp.dll
ModLoad: 76fd0000 7704f000   C:\WINDOWS\system32\CLBCATQ.DLL
ModLoad: 77050000 77115000   C:\WINDOWS\system32\COMRes.dll
ModLoad: 746f0000 7471a000   C:\WINDOWS\system32\msimtf.dll
ModLoad: 77fe0000 77ff1000   C:\WINDOWS\system32\Secur32.dll
ModLoad: 605d0000 605d9000   C:\WINDOWS\system32\mslbui.dll
ModLoad: 77a20000 77a74000   C:\WINDOWS\System32\cscui.dll
ModLoad: 76600000 7661d000   C:\WINDOWS\System32\CSCDLL.dll
ModLoad: 77920000 77a13000   C:\WINDOWS\system32\SETUPAPI.dll
ModLoad: 325c0000 325d2000   C:\PROGRA~1\MICROS~3\OFFICE11\msohev.dll
ModLoad: 5c2c0000 5c300000   C:\WINDOWS\ime\sptip.dll
ModLoad: 74c80000 74cac000   C:\WINDOWS\system32\OLEACC.dll
ModLoad: 76080000 760e5000   C:\WINDOWS\system32\MSVCP60.dll
ModLoad: 014a0000 014b1000   C:\WINDOWS\IME\SPGRMR.DLL
ModLoad: 014c0000 01786000   C:\WINDOWS\system32\msi.dll
ModLoad: 10000000 1005b000   C:\Program Files\Common Files\Microsoft Shared\INK\SKCHUI.DLL
ModLoad: 61930000 6197a000   C:\Program Files\Internet Explorer\ieproxy.dll
ModLoad: 77760000 778d0000   C:\WINDOWS\system32\shdocvw.dll
ModLoad: 77a80000 77b14000   C:\WINDOWS\system32\CRYPT32.dll
ModLoad: 77b20000 77b32000   C:\WINDOWS\system32\MSASN1.dll
ModLoad: 754d0000 75550000   C:\WINDOWS\system32\CRYPTUI.dll
ModLoad: 76c30000 76c5e000   C:\WINDOWS\system32\WINTRUST.dll
ModLoad: 76c90000 76cb8000   C:\WINDOWS\system32\IMAGEHLP.dll
ModLoad: 5b860000 5b8b4000   C:\WINDOWS\system32\NETAPI32.dll
ModLoad: 771b0000 7727e000   C:\WINDOWS\system32\WININET.dll
ModLoad: 01490000 01499000   C:\WINDOWS\system32\Normaliz.dll
ModLoad: 76f60000 76f8c000   C:\WINDOWS\system32\WLDAP32.dll
ModLoad: 75e90000 75f40000   C:\WINDOWS\system32\SXS.DLL
ModLoad: 75cf0000 75d81000   C:\WINDOWS\system32\MLANG.dll
ModLoad: 71ab0000 71ac7000   C:\WINDOWS\system32\ws2_32.dll
ModLoad: 71aa0000 71aa8000   C:\WINDOWS\system32\WS2HELP.dll
ModLoad: 02120000 02136000   C:\Program Files\Ookii.org Find As You Type for Internet Explorer 1.1\InternetExplorerISearch.dll
ModLoad: 76b40000 76b6d000   C:\WINDOWS\system32\WINMM.dll
ModLoad: 7c420000 7c4a7000   C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_6b128700\MSVCP80.dll
ModLoad: 78130000 781cb000   C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.762_x-ww_6b128700\MSVCR80.dll
ModLoad: 02150000 02160000   C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
ModLoad: 02170000 021b3000   C:\Program Files\Windows Desktop Search\dsWebAllow.dll
ModLoad: 769c0000 76a73000   C:\WINDOWS\system32\USERENV.dll
ModLoad: 74980000 74a8e000   C:\WINDOWS\system32\msxml3.dll
ModLoad: 03510000 03513000   C:\Program Files\Windows Desktop Search\en-us\dsWebAllowRes.dll.mui
ModLoad: 03520000 03525000   C:\Program Files\Windows Desktop Search\dsWebAllowRes.dll
ModLoad: 03530000 0354f000   C:\WINDOWS\system32\dla\tfswshx.dll
ModLoad: 03550000 0355f000   C:\WINDOWS\system32\tfswapi.dll
ModLoad: 03560000 0359b000   C:\WINDOWS\system32\dla\tfswcres.dll
ModLoad: 6d7c0000 6d839000   C:\Program Files\Java\jre1.6.0\bin\ssv.dll
ModLoad: 7c340000 7c396000   C:\Program Files\Java\jre1.6.0\bin\MSVCR71.dll
ModLoad: 29500000 29551000   C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
ModLoad: 0ffd0000 0fff8000   C:\WINDOWS\system32\rsaenh.dll
ModLoad: 27500000 275c9000   C:\Program Files\Common Files\Microsoft Shared\Windows Live\msidcrl40.dll
ModLoad: 722b0000 722b5000   C:\WINDOWS\system32\SensApi.dll
ModLoad: 75e60000 75e73000   C:\WINDOWS\system32\cryptnet.dll
ModLoad: 4d4f0000 4d548000   C:\WINDOWS\system32\WINHTTP.dll
ModLoad: 71a50000 71a8f000   C:\WINDOWS\system32\mswsock.dll
ModLoad: 662b0000 66308000   C:\WINDOWS\system32\hnetcfg.dll
ModLoad: 71a90000 71a98000   C:\WINDOWS\System32\wshtcpip.dll
ModLoad: 76ee0000 76f1c000   C:\WINDOWS\system32\RASAPI32.dll
ModLoad: 76e90000 76ea2000   C:\WINDOWS\system32\rasman.dll
ModLoad: 76eb0000 76edf000   C:\WINDOWS\system32\TAPI32.dll
ModLoad: 76e80000 76e8e000   C:\WINDOWS\system32\rtutils.dll
ModLoad: 77c70000 77c93000   C:\WINDOWS\system32\msv1_0.dll
ModLoad: 76d60000 76d79000   C:\WINDOWS\system32\iphlpapi.dll
ModLoad: 71d40000 71d5c000   C:\WINDOWS\system32\actxprxy.dll
ModLoad: 76fc0000 76fc6000   C:\WINDOWS\system32\rasadhlp.dll
ModLoad: 76f20000 76f47000   C:\WINDOWS\system32\DNSAPI.dll
ModLoad: 7e830000 7eb9f000   C:\WINDOWS\system32\mshtml.dll
ModLoad: 746c0000 746e9000   C:\WINDOWS\system32\msls31.dll
ModLoad: 72ea0000 72f00000   C:\WINDOWS\system32\ieapfltr.dll
ModLoad: 77690000 776b1000   C:\WINDOWS\system32\NTMARTA.DLL
ModLoad: 71bf0000 71c03000   C:\WINDOWS\system32\SAMLIB.dll
ModLoad: 63380000 633f8000   C:\WINDOWS\system32\jscript.dll
ModLoad: 054e0000 054f4000   C:\Program Files\Dell\QuickSet\dadkeyb.dll
ModLoad: 73300000 73365000   C:\WINDOWS\system32\vbscript.dll
ModLoad: 30000000 302ee000   C:\WINDOWS\system32\Macromed\Flash\Flash9b.ocx
ModLoad: 763b0000 763f9000   C:\WINDOWS\system32\comdlg32.dll
ModLoad: 71ad0000 71ad9000   C:\WINDOWS\system32\WSOCK32.dll
ModLoad: 72d20000 72d29000   C:\WINDOWS\system32\wdmaud.drv
ModLoad: 72d10000 72d18000   C:\WINDOWS\system32\msacm32.drv
ModLoad: 77be0000 77bf5000   C:\WINDOWS\system32\MSACM32.dll
ModLoad: 77bd0000 77bd7000   C:\WINDOWS\system32\midimap.dll
ModLoad: 767f0000 76817000   C:\WINDOWS\system32\schannel.dll
ModLoad: 6d430000 6d43a000   C:\WINDOWS\system32\ddrawex.dll
ModLoad: 73760000 737a9000   C:\WINDOWS\system32\DDRAW.dll
ModLoad: 73bc0000 73bc6000   C:\WINDOWS\system32\DCIMAN32.dll
ModLoad: 1b000000 1b00c000   C:\WINDOWS\system32\ImgUtil.dll
ModLoad: 1b060000 1b06e000   C:\WINDOWS\system32\pngfilt.dll
ModLoad: 12950000 133b4000   C:\WINDOWS\system32\wmp.dll
ModLoad: 75a70000 75a91000   C:\WINDOWS\system32\MSVFW32.dll
ModLoad: 59a60000 59b01000   C:\WINDOWS\system32\dbghelp.dll
ModLoad: 13740000 13f1b000   C:\WINDOWS\system32\wmploc.dll
ModLoad: 0bef0000 0bf27000   C:\WINDOWS\system32\MFPlat.DLL
ModLoad: 15110000 1536a000   C:\WINDOWS\system32\wmvcore.dll
ModLoad: 11c70000 11ca9000   C:\WINDOWS\system32\WMASF.DLL
ModLoad: 73b30000 73b45000   C:\WINDOWS\system32\mscms.dll
ModLoad: 73000000 73026000   C:\WINDOWS\system32\WINSPOOL.DRV
ModLoad: 68100000 68124000   C:\WINDOWS\system32\dssenh.dll
ModLoad: 76200000 76277000   C:\WINDOWS\system32\mshtmled.dll
ModLoad: 35c50000 35c89000   C:\WINDOWS\system32\Dxtrans.dll
ModLoad: 76b20000 76b31000   C:\WINDOWS\system32\ATL.DLL
ModLoad: 35cb0000 35d07000   C:\WINDOWS\system32\Dxtmsft.dll
ModLoad: 66700000 6678e000   C:\Program Files\QuickTime\QTPlugin.ocx
ModLoad: 5f800000 5f816000   C:\PROGRA~1\WIFD1F~1\MpShHook.dll
ModLoad: 084c0000 084fb000   C:\Program Files\Windows Desktop Search\MSNLNamespaceMgr.dll
ModLoad: 675a0000 675dd000   C:\Program Files\QuickTime\QTSystem\QuickTimeWebHelper.qtx
ModLoad: 66800000 674cd000   C:\Program Files\QuickTime\QTSystem\QuickTime.qts
ModLoad: 73f10000 73f6c000   C:\WINDOWS\system32\DSOUND.dll
ModLoad: 73ee0000 73ee4000   C:\WINDOWS\system32\KsUser.dll
ModLoad: 684b0000 684eb000   C:\Program Files\QuickTime\QTSystem\CoreVideo.qtx
ModLoad: 67ec0000 67f12000   C:\Program Files\QuickTime\QTSystem\QuickTime3GPP.qtx
ModLoad: 67f20000 67f92000   C:\Program Files\QuickTime\QTSystem\QuickTime3GPPAuthoring.qtx
ModLoad: 68330000 684b0000   C:\Program Files\QuickTime\QTSystem\QuickTimeAudioSupport.qtx
ModLoad: 67850000 67a29000   C:\Program Files\QuickTime\QTSystem\QuickTimeAuthoring.qtx
ModLoad: 67a30000 67a7e000   C:\Program Files\QuickTime\QTSystem\QuickTimeCapture.qtx
ModLoad: 67a80000 67b08000   C:\Program Files\QuickTime\QTSystem\QuickTimeEffects.qtx
ModLoad: 67d50000 67dd9000   C:\Program Files\QuickTime\QTSystem\QuickTimeEssentials.qtx
ModLoad: 0a680000 0a8d3000   C:\Program Files\QuickTime\QTSystem\QuickTimeH264.qtx
ModLoad: 67b20000 67c0a000   C:\Program Files\QuickTime\QTSystem\QuickTimeImage.qtx
ModLoad: 67760000 67841000   C:\Program Files\QuickTime\QTSystem\QuickTimeInternetExtras.qtx
ModLoad: 67ce0000 67d4b000   C:\Program Files\QuickTime\QTSystem\QuickTimeMPEG.qtx
ModLoad: 67de0000 67e2d000   C:\Program Files\QuickTime\QTSystem\QuickTimeMPEG4.qtx
ModLoad: 67e30000 67eb3000   C:\Program Files\QuickTime\QTSystem\QuickTimeMPEG4Authoring.qtx
ModLoad: 67c10000 67c9a000   C:\Program Files\QuickTime\QTSystem\QuickTimeMusic.qtx
ModLoad: 67ca0000 67cd3000   C:\Program Files\QuickTime\QTSystem\QuickTimeQD3D.qtx
ModLoad: 674d0000 6759d000   C:\Program Files\QuickTime\QTSystem\QuickTimeStreaming.qtx
ModLoad: 68040000 68094000   C:\Program Files\QuickTime\QTSystem\QuickTimeStreamingAuthoring.qtx
ModLoad: 680a0000 680c1000   C:\Program Files\QuickTime\QTSystem\QuickTimeStreamingExtras.qtx
ModLoad: 675e0000 6769a000   C:\Program Files\QuickTime\QTSystem\QuickTimeVR.qtx
ModLoad: 4fdd0000 4ff76000   C:\WINDOWS\system32\d3d9.dll
ModLoad: 6d990000 6d996000   C:\WINDOWS\system32\d3d8thk.dll
(15b8.5a4): Break instruction exception - code 80000003 (first chance)
eax=7ffd7000 ebx=00000001 ecx=00000002 edx=00000003 esi=00000004 edi=00000005
eip=7c901230 esp=086cffcc ebp=086cfff4 iopl=0         nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000             efl=00000246
ntdll!DbgBreakPoint:
7c901230 cc              int     3
0:036> g
Closing handle
Closing handle
Closing handle
ModLoad: 086f0000 08762000   C:\WINDOWS\system32\html.iec
Closing handle
(15b8.25c): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
eax=00000030 ebx=00000001 ecx=00000000 edx=00000004 esi=0012f6c4 edi=0012f67c
eip=66869b97 esp=0012f668 ebp=0012f670 iopl=0         nv up ei pl nz na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000             efl=00010206
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\QuickTime\QTSystem\QuickTime.qts -
QuickTime!DllMain+0x193f7:
66869b97 8b00            mov     eax,dword ptr [eax] ds:0023:00000030=????????
0:000> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be wrong.
0012f670 668cd95f QuickTime!DllMain+0x193f7
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\QuickTime\QTSystem\QuickTimeStreaming.qtx -
0012f6b8 67558b08 QuickTime!CallComponentFunctionWithStorage+0xcdf
0012f708 7c9011a7 QuickTimeStreaming!QTCacheComponent_ComponentDispatch+0x13a98
0012f728 7c923f31 ntdll!LdrpCallInitRoutine+0x14
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\kernel32.dll -
0012f7ac 7c81cd76 ntdll!LdrShutdownProcess+0x14f
0012f8a0 7c81cdee kernel32!IsValidLocale+0x8eb
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\IEFRAME.dll -
0012f8b4 7e2a10fa kernel32!ExitProcess+0x14
*** ERROR: Module load completed but symbols could not be loaded for C:\Program Files\Internet Explorer\iexplore.exe
0012faec 00402ead IEFRAME!Ordinal101+0x196
0012ff2c 00402d3a iexplore+0x2ead
0012ffc0 7c816fd7 iexplore+0x2d3a
0012fff0 00000000 kernel32!RegisterWaitForInputIdle+0x49

Repro:
1. Go to http://users.design.ucla.edu/~akoblin/work/faa/Documentationl2.html
2. Press Pause
3. Exit IE7

jsampsonPC
SampsonBlog.com SampsonVideos.com

I have a similar problem. IE crashes whenever I close it, or when I close just a tab.

Do you guys get the same result when closing a single tab, too?

CannotResolveSymbol
{insert caption here}

jsampsonPC wrote:
I have a similar problem. IE crashes whenever I close it, or when I close just a tab.

Do you guys get the same result when closing a single tab, too?

I don't get it when I close a single tab. Just when I close Internet Explorer, and only if Quicktime has run in that Internet Explorer instance.

peidaqi

It doesn't matter whether you're closing a single tab or the whole program. It happens when the add-on dll is being unloaded.

PetKnep
IE7 RTM'd yay!

zian: thanks for the stack and the repro. I'll get submit a bug report monday.

zian
Exploding heads since 1988

You're welcome.
Thanks for keeping track of this issue for so long.

RoyalSchrubber
One. How many time travellers does it take to change a lightbulb?

hi, I have also found one bug with IE7 - see this. It does not show page icons correctly. Is this known bug?
Please tell me if this bug got filled (microsofties Wink

) so I don't have to worry Big Smile

(btw, what is the proper site to report bugs (that is optionally not on /ignore))

PetKnep
IE7 RTM'd yay!

RoyalSchrubber wrote:
hi, I have also found one bug with IE7 - see this. It does not show page icons correctly. Is this known bug?
Please tell me if this bug got filled (microsofties ) so I don't have to worry

(btw, what is the proper site to report bugs (that is optionally not on /ignore))

Easy on the threadjack. One issue to a thread here.

I'll mention that bug to jeffdav next time I see him. It's not really my area so I don't know the status of any/all the fav icon bugs.

As for bug reporting, last I heard it was on Connect. We do fix bugs filed from Connect. I'm not in charge of running connect, picking the bugs that get fixed or updating it. I don't know why it might look like the reports go into a blackhole, but people do actually read them.

waseem3000

Does anybody happen to have MSN toolbar installed. I had this problem as well and when I finally disabled MSN toolbar this problem vanished and Internet Explorer shuts down and opens easily. That is also with the case with tabs as they are running normaly as expected. The biggest issue I found was the MSN toolbar. And even though I still have the Yahoo and Google toolbars installed it still runs normally. Give it a try and lemme know if this helps as my problem was from the MSN toolbar. Smiley

bobbydb1

I had the same problem. I uninstalled and reinstalled IE7 a few times. I tried several other solutions that I found on the internet and finally found one that worked for me.

The problem is a conflict with one of your add-ons. To fix it you reset IE to the defaults that it was installed with. You accomplish this by going to "Tools>Internet Options>Advanced Tab. You will see a reset button down at the bottom. Click this.

Don't worry, you will not have to reinstall you add-ons. They are just disabled. Your favorites will also be saved. All your cookies and your browser history will be gone (thats probably not a bad thing). Any passwords that you might have enabled IE to remember for you will be gone. You can put those back in as you need them, just like you put them in to start with.

IE is installed with many add-ons that have been tested are should work well with IE7. They will still be enabled. The ones that you have added yourself will be disabled. That includes the ones that you added in IE6 before you installed IE7.

Run the browser long enough to be satisfy yourself that this fixed the problem. You then renable the disabled add-ons one at a time with enough time after each enable to be sure this one was not the problem.

To enable/disable an add-on, go to "Tools>Internet Options>Programs Tab". At the bottom you will see a "Manage Add-ons". Click this. From there you can enable, disable, or delete add-ons.
Bobby

bobbydb1

Yes, mine was crashing when I closed IE or when I closed a tab. The solution that I just posted fixed it for me.

CellularChimera

PetKnep - I am having a similar problem but it crashes and closes IE7. The error report message box points at Flash player and at jscript.dll. I hope you are still monitoring this thread. I have latest version IE7 and all updates. I have gone through all of the troubleshooter's steps. No Fix. But I did end up with the most recent build. Tried IE8 and it only crashes one tab.