Microsoft Gurus to take on Apple’s Genuises
Software giant’s new customer-service reps part of $300 million makeover
updated 2:02 p.m. PT, Fri., Sept. 5, 2008
NEW YORK - As part of its new $300 million marketing campaign and image makeover, Microsoft Corp. plans to deploy its own customer-service representatives at retailers like Best Buy and Circuit City to help people with their PC purchases.
The world's largest software company plans to have 155 "Microsoft Gurus" in U.S. stores by the end of the year, and expand based on the project's success, Microsoft's general manager of corporate communications, Tom Pilla, said Friday.
http://www.msnbc.msn.com/id/26563690/