http://mschnlnine.vo.llnwd.net/d1/Dev/App_Themes/C9/images/feedimage.pnghttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/My 360 RROD'd.http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/en-usThu, 09 Jul 2009 20:31:51 GMTThu, 09 Jul 2009 20:31:51 GMTEvNet (EvNet, Version=1.0.3608.3122, Culture=neutral, PublicKeyToken=null)<p>Just phone up and ask to be promoted to Level 2, if they ask for a case reference number just make up a number.</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477746Thu, 09 Jul 2009 20:31:51 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4777460http://channel9.msdn.com/477746/WebViewBug.aspx?EVT=0Just phone up and ask to be promoted to Level 2, if they ask for a case reference number just make up a number.W3bbo0http://channel9.msdn.com/477746/Trackback.aspx<p>do you have an exotic name or something? :) I&nbsp;love the <a href="http://en.wikipedia.org/wiki/NATO_phonetic_alphabet">NATO phonetic alphabet</a>, funny that&nbsp;many of the&nbsp;supports guys I've encountered are aware of it</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477744Thu, 09 Jul 2009 20:24:59 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4777440http://channel9.msdn.com/477744/WebViewBug.aspx?EVT=0do you have an exotic name or something? :) I&nbsp;love the NATO phonetic alphabet, funny that&nbsp;many of the&nbsp;supports guys I've encountered are aware of itIon Todirel0http://channel9.msdn.com/477744/Trackback.aspx<p>Actually, you can just send it in. <a href="http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=register">Register your console</a> and then fill out <a href="http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair">the RMA form</a>.</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477623Thu, 09 Jul 2009 09:38:50 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4776230http://channel9.msdn.com/477623/WebViewBug.aspx?EVT=0Actually, you can just send it in. Register your console and then fill out the RMA form.Dorian Muthig0http://channel9.msdn.com/477623/Trackback.aspx<p>I already know all this. The problem is that when you call support you can't just go "It's broken and it's not a cable thing or my tv" and get them to pick it up. You have to jump through inane hoops like trying a different HDMI cable (despite having explained that you already tried that) before they'll let you send it in.</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477620Thu, 09 Jul 2009 09:20:36 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4776200http://channel9.msdn.com/477620/WebViewBug.aspx?EVT=0I already know all this. The problem is that when you call support you can't just go "It's broken and it's not a cable thing or my tv" and get them to pick it up. You have to jump through inane hoops like trying a different HDMI cable (despite having explained that you already tried that) before they'll let you send it in.Bas0http://channel9.msdn.com/477620/Trackback.aspx<p>My most recent issue was (and actually still is) the Live ID association with the XBox/Zune tag. I seem to have two of those and one of them, which I'm not using is associated to both of the Live IDs. So I just sent them those HEX identity values (no email addresses).</p> <p>For your cable problem, there's only cable failure, plug failure or device failure (TV and/or XBox). Just make sure it's not your TV or cable and then just RMA the failing XBox, the support people can't help you there...</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477619Thu, 09 Jul 2009 09:15:09 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4776190http://channel9.msdn.com/477619/WebViewBug.aspx?EVT=0My most recent issue was (and actually still is) the Live ID association with the XBox/Zune tag. I seem to have two of those and one of them, which I'm not using is associated to both of the Live IDs. So I just sent them those HEX identity values (no email addresses). For your cable problem, there's&#8230;Dorian Muthig0http://channel9.msdn.com/477619/Trackback.aspx<p>I've never found that to work. No matter what you say or how much you explain that you realise what the problem is and explicitly state that you've already gone through all the "check if the cable is plugged in" motions, they'll still just stick to their script, and won't send you a shipping label until they've totally exhausted it by having you turn stuff on and off again.</p> <p>Getting forwarded to non-support people has never happened to me, they just ask you to send it in.</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477614Thu, 09 Jul 2009 09:04:19 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4776140http://channel9.msdn.com/477614/WebViewBug.aspx?EVT=0I've never found that to work. No matter what you say or how much you explain that you realise what the problem is and explicitly state that you've already gone through all the "check if the cable is plugged in" motions, they'll still just stick to their script, and won't send you a shipping label&#8230;Bas0http://channel9.msdn.com/477614/Trackback.aspx<p>If you're dealing with the tech support people, your best chances are trying to sound like as if you know how the system works, and describe the failure with a possible solution. Thay'll just forward it to the non-support tech people, because they don't know what to do. If it's a hardware device failing, just RMA it, it can't be fixed with 'software' (firmware update, database repair, etc.).</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477611Thu, 09 Jul 2009 08:36:34 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4776110http://channel9.msdn.com/477611/WebViewBug.aspx?EVT=0If you're dealing with the tech support people, your best chances are trying to sound like as if you know how the system works, and describe the failure with a possible solution. Thay'll just forward it to the non-support tech people, because they don't know what to do. If it's a hardware device&#8230;Dorian Muthig0http://channel9.msdn.com/477611/Trackback.aspx<p>The weird thing is that mine wasn't even running hot when it happened. I had just booted it up and got one minute into the game, and it broke. I immediately felt the device, and both the exterior and the ports were as cool as when it is off. If it was overheating then it must be made of some mystery metal that heats up to solder-melting temperatures and cools down to room temperature within 20 seconds or something. Either that or overheating isn't the real cause but rather the effect of whatever problem the 360 has.</p> <p>It didn't start RROD-ing until after I was forced to repeat Xbox Support's inane cable-checking steps ad nauseum, by the way. Weird. In a way I'm kind of glad, because now that it's showing the three lights at least Support will let me just send it in and not make me jump through their annoying hoops anymore. God I hate tech support.</p> <p>It's weird that it's so cheap, yeah. It's a bit too expensive to just get a new one, but if it was gone for, say, a month or two, I wouldn't even bother with getting it repaired and would just buy a new one. Which only benefits them, but what the hell. But the whole situation with the quality of electronic devices and support you get on them is so awful that I'd rather spend money than go through the whole process. When my Acer laptop died I had to repeat the symptoms three times to a woman that hardly spoke a word of Dutch, and then managed to misspell every single part of my address. The street, the house number, the zip code, the city, everything. The best part was my name. She couldn't understand my last name so I had to spell it out using that name-alphabet thing you use when you spell over the phone, and she wrote down all those names as <em>my actual first name</em>. After that I had to pay &euro;300 and do a month without a laptop until it returned. Three weeks later the problem also returned. Modern electronics <em>suck</em>.</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477608Thu, 09 Jul 2009 07:37:22 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4776080http://channel9.msdn.com/477608/WebViewBug.aspx?EVT=0The weird thing is that mine wasn't even running hot when it happened. I had just booted it up and got one minute into the game, and it broke. I immediately felt the device, and both the exterior and the ports were as cool as when it is off. If it was overheating then it must be made of some mystery&#8230;Bas0http://channel9.msdn.com/477608/Trackback.aspx<p>I think of buying an Xbox 360 as entering into a 3-year lease/rental agreement whereby at the end of 3 years you keep it, but that it ultimately isn't yours until then... so don't get too attached.</p> <p>If I ever got an Xbox 360 I'd open it up straight away and watercool it, and they're so cheap thesedays (&pound;160 from Amazon) I see it more as a disposable toy than a precious arrangement of electronics.</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477605Thu, 09 Jul 2009 07:26:00 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4776050http://channel9.msdn.com/477605/WebViewBug.aspx?EVT=0I think of buying an Xbox 360 as entering into a 3-year lease/rental agreement whereby at the end of 3 years you keep it, but that it ultimately isn't yours until then... so don't get too attached. If I ever got an Xbox 360 I'd open it up straight away and watercool it, and they're so cheap&#8230;W3bbo0http://channel9.msdn.com/477605/Trackback.aspx<p>Actually I haven't been as excited for holiday season releases as I have been for these couple of summer (!) releases. I wonder how long it takes for them to repair it/send me another one. Probably three weeks or so.</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477601Thu, 09 Jul 2009 06:55:55 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4776010http://channel9.msdn.com/477601/WebViewBug.aspx?EVT=0Actually I haven't been as excited for holiday season releases as I have been for these couple of summer (!) releases. I wonder how long it takes for them to repair it/send me another one. Probably three weeks or so.Bas0http://channel9.msdn.com/477601/Trackback.aspx<p>My first one, a Pro, RRoD'd too. I got a second one, this time an Elite, but I've had some strange freezes recently while re-playing HL2/The Orange Box, I'm not sure if the game is buggy or the console is about to die soon :(</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477579Thu, 09 Jul 2009 03:01:22 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4775790http://channel9.msdn.com/477579/WebViewBug.aspx?EVT=0My first one, a Pro, RRoD'd too. I got a second one, this time an Elite, but I've had some strange freezes recently while re-playing HL2/The Orange Box, I'm not sure if the game is buggy or the console is about to die soon :(Ion Todirel0http://channel9.msdn.com/477579/Trackback.aspx<p>At least it is not Holiday season. Now, that's called perfect timing.</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477567Thu, 09 Jul 2009 01:34:17 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4775670http://channel9.msdn.com/477567/WebViewBug.aspx?EVT=0At least it is not Holiday season. Now, that's called perfect timing.magicalclick0http://channel9.msdn.com/477567/Trackback.aspx<p>Mine just RROD'd as well :(</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477562Thu, 09 Jul 2009 01:10:31 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4775620http://channel9.msdn.com/477562/WebViewBug.aspx?EVT=0Mine just RROD'd as well :(phreaks0http://channel9.msdn.com/477562/Trackback.aspx<p>When I get my Xbox back (RROD) it was a different unit. And I swore that the video is somehow fuzzier... It sucks</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477545Wed, 08 Jul 2009 23:17:11 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4775450http://channel9.msdn.com/477545/WebViewBug.aspx?EVT=0When I get my Xbox back (RROD) it was a different unit. And I swore that the video is somehow fuzzier... It sucksMinh0http://channel9.msdn.com/477545/Trackback.aspx<p>My plan is to go to Xbox.com and clicking support, then working through their "check this check this" thing until I get to the part where I get the label for sending it in for repairs.</p> <p>I spent a few days wasting time with tech support, by the way. Before it RROD'd, the screen stayed black and there was no sound, but I could still go through the motions (Guide, up, up, A) of turning it off, so I knew it was running. I sent an amazingly detailed email to support stating that I tried switching out HDMI cables that I knew were working because they work on my media center and laptop too, that I used the component cable to hook it up, that I turned it off and on again, that I tried to reset the graphics settings using Y+RT and everything, and the email I got back was "Check these knowledge base articles to make sure it's hooked up correctly and that your cables aren't faulty." Thanks a *ing bundle, Microsoft tech support.</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477511Wed, 08 Jul 2009 19:32:57 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4775110http://channel9.msdn.com/477511/WebViewBug.aspx?EVT=0My plan is to go to Xbox.com and clicking support, then working through their "check this check this" thing until I get to the part where I get the label for sending it in for repairs. I spent a few days wasting time with tech support, by the way. Before it RROD'd, the screen stayed black and there&#8230;Bas0http://channel9.msdn.com/477511/Trackback.aspx<p>Cha'ching!&nbsp; dank shon, Andy!</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477510Wed, 08 Jul 2009 19:32:45 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4775100http://channel9.msdn.com/477510/WebViewBug.aspx?EVT=0Cha'ching!&nbsp; dank shon, Andy!JohnAskew0http://channel9.msdn.com/477510/Trackback.aspx<p>You don't need a receipt, you just go to xbox.com and stick the machines serial number in.</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477505Wed, 08 Jul 2009 19:23:03 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4775050http://channel9.msdn.com/477505/WebViewBug.aspx?EVT=0You don't need a receipt, you just go to xbox.com and stick the machines serial number in.AndyC0http://channel9.msdn.com/477505/Trackback.aspx<p>I've got one that's RROD-ing too. It is the second time for that box to RROD. I'm not sure where my reciept is these days. How to send it in without one?</p> <p>What is your plan for repair, Bas?</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477502Wed, 08 Jul 2009 19:15:39 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4775020http://channel9.msdn.com/477502/WebViewBug.aspx?EVT=0I've got one that's RROD-ing too. It is the second time for that box to RROD. I'm not sure where my reciept is these days. How to send it in without one? What is your plan for repair, Bas?JohnAskew0http://channel9.msdn.com/477502/Trackback.aspx<p>Just get an extension cable and hook your PC to your TV?</p>http://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=477495Wed, 08 Jul 2009 18:50:40 GMThttp://channel9.msdn.com/forums/Coffeehouse/477491-My-360-RRODd/?CommentID=4774950http://channel9.msdn.com/477495/WebViewBug.aspx?EVT=0Just get an extension cable and hook your PC to your TV?W3bbo0http://channel9.msdn.com/477495/Trackback.aspx