Posted By: Minh | Sep 7th @ 10:52 AM
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Customers naturally come into the equation, they determine the income. Obviously if an insurance company denied every claim, they'd have no customers at all. They are working to deny enough to make a profit whilst still having terms that make the insurance saleable.

 

The ultimate example of capitalism vs the customer is of course the exploding Ford Pinto case, though clearly Ford vastly underestimated the cost of treating human life as expendable in that case.

brian.shapiro
brian.shapiro
things go on as always

And besides the government regulations, the corporate culture around that has changed since the 60s and safety has become a major selling point for cars.

 

The same mistakes that could happen with a private insurer could also happen with a government insurer, someone has to keep within budget and decide how the money is spent.

 

Corporations sometimes are allowed to get away with putting profit over customers, sometimes they aren't. It depends on how much competition they have and whether the product is a necessity, for starters. One of the reasons speculators were driving the oil business for instance, is that oil companies knew that if prices were to go up people wouldn't be giving up their cars, so they could afford to raise prices without the fear of losing customers.

 

The question here would be how much for-profit speculation drives the health insurance business, and if it does to some degree, whether that would be lessened with more competition.

 

And again, the conversation is avoiding the fact that we know some of the sources of costs for insurers, costs which, if they came down, would benefit customers.

 

brian shapiro said:
No I'm not speaking of an ideal situation, I know businesses are never perfect, I saw Manip as dismissing customers as part of the equation to make private business sound worse than it is. Are you going to go that route and say customers don't matter to businesses?

 

Now, you're just twisting words. What I'm saying is that health provision shouldn't be left to companies whose first priority is to make money. Other businesses don't come into it. I'm perfectly happy to buy my flatscreen TV from a private company because it isn't critical to my well-being. I'm happy to buy my computer from a private company because if I don't doesn't work, then I can get another one and keep going without being financially ruined. I don't mind buying my toaster from a private company because I don't really care if it stops browning bread as I get older and more likely to cost more to keep alive. 

 

But since you want to expand this argument out to all companies, then I think AndyC's link really says it all:

 

The Exploding Ford Pinto said:
One of the tools that Ford used to argue for the delay was a "cost-benefit analysis" of altering the fuel tanks. According to Ford's estimates, the unsafe tanks would cause 180 burn deaths, 180 serious burn injuries, and 2,100 burned vehicles each year. It calculated that it would have to pay $200,000 per death, $67,000 per injury, and $700 per vehicle, for a total of $49.5 million. However, the cost of saving lives and injuries ran even higher: alterations would cost $11 per car or truck, which added up to $137 million per year. Essentially, Ford argued before the government that it would be cheaper just to let their customers burn!

 

So fine, you just carry on believing that private companies have your health as their top priority.

 

 

brian shapiro said:
Do you idealize government run care?

 

Are you only happy with a health system you can sue?

 

 

brian shapiro said:
And are you really saying it doesn't matter whether an organization is for-profit or non-profit?

 

Many health providers in the UK are also run as a non-profit and they have just as many complaints. I speak from personal experience on this particular point too. Non-profit does not mean the company doesn't want to make money. What it means is that it's designation allows it certain tax-breaks as it makes a 'surplus' not a 'profit.'  It still has directors and staff to pay, and will still have to cut back when times are bad. You seem to be mistaking a 'non-profit' for a 'charity.'

 

 

brian.shapiro
brian.shapiro
things go on as always

I was responding to Manip, who basically implied customers are not important to businesses. And instead of agreeing thats wrong, you're just avoiding it. As well as the question of whether government programs are perfect. 

 

So, in your opinion the only difference in a non-profit is terminology?  The point of NPOs is that they're driven less by investor speculation. Business inherently doesn't require profit, just enough money to pay for its costs. When an established corporation sells stock, it generally has to maintain a healthy profit margin every year order for investors to keep buying their stock.. if it doesn't investors will panic and stock prices will fall, it hurts the business, and leadership can get thrown out. So increasing profit margins year after year becomes an essential part of the business. With NPOs you have to worry about directors asking for too high salaries, but raising salaries isn't essential to the business.

 

 

I have read back through all Manip's posts, and I cannot find one in which he implied customers are not important to business. What he has said is that private business shouldn't be trusted to provide critical health care; that is entirely different. To be honest, I have no problem with private health insurance, but not having a universal healthcare system in place as well...

 

 

brian shapiro said:
So, in your opinion the only difference in a non-profit is terminology?

 

Okay, here's a definition

 

gaebler.com said:
After all, the tax incentives of nonprofit incorporation seem like they are too good to be true. But there's more to a nonprofit than tax incentives. Are you prepared to deal with everything a nonprofit has to offer To be fair, nonprofit and for-profit organizations actually do have a lot in common. Both types of organizations attract entrepreneurially-minded individuals focused on maximizing income, minimizing expenses, and reaching their goals.

 

 

Sounds vaguely familiar, but here's where I have the problem:

gaebler.com said:
Something else to consider is the fact that the money a nonprofit earns through fundraising and other activities can only be used to advance the organization's stated mission. Although these activities can include administrative expenses and salaries, the limitations that apply to nonprofit expenditures are much stricter than the limitations placed on their for-profit peers. In the same way, any profit the organization earns must go back into the organization. Unlike a for-profit venture, profits cannot be distributed to individuals within the organization since individuals cannot claim an ownership stake in a nonprofit entity. For a startup entrepreneur, this means that nonprofit status will prohibit you from reaping profits beyond a reasonable salary and benefits package.

To begin with, what do you class as a 'reasonable salary' for a company that is raking in millions a year in premiums? And how come so many of these benefit packages include a whopping great pension scheme? 

brian.shapiro
brian.shapiro
things go on as always

Well my point to Manip was that the imperative of a business isn't any more to a share holder than to a customer, a business has to balance both of those.  It can't lose customers just like it can't lose share holders. It shouldn't be portrayed any other way and when customers get screwed its only because businesses can get away with it, but they can't always get away with it. I don't think that should be controversial.

 

It also shouldn't be controversial to say that if an insurance company is able to lower its costs a great deal it will be more able to make out payments.

 

I added to my last post about NPOs. The main point is that investor speculation changes the dynamic of businesses.

ManipUni
ManipUni
Proving QQ for 5 years!

I never said that getting customers weren't important but keeping them is just a matter of maths... For example:

 

You have 100 customers each pay $220/month with a $500 Deductible and 20% Coinsurance for one year. Let's say the claims are as followed:

40 make no claims 

30 make claims of up to $2,000

15 make claims of up to $5,000

10 make claims of up to $15,000

3 make claims of up to $50,000

2 make claims of over $50,000

 

Your income is $264,000. Your costs excluding the top 5 most expensive customers are $22,000 thus giving you a net profit of $242,000. If you include those top 5 most expensive customers you have MORE THAN $122,000 in costs with the most profit you can make capped at $142,000. So the company could lose 41% of its income because of the top 5 most expensive customers.

 

So if you don't think that the insurance company will do EVERYTHING in their power to either cancel these people's insurance or to delay medical care in the hope that they will die then frankly you just don't think of health insurance as a BUSINESS.

 

The fact is health insurance providers ONLY have customer care for their cheapest customers. As soon as you cost them money they don't care how good of a customer you've been, they will kick you out the door.

brian.shapiro
brian.shapiro
things go on as always

They'll do whatever they can, but if they have a contract with a customer they risk a class action lawsuit, so they have to make up a case, and thats another thing they have to weigh into the decision.. How easy is would it be for you to sue the UK government if they decide not to cover a certain treatment?

 

Proponents of private health care in the US focus on regulations they feel limit competition or increase costs for insurers, they argue these things prevent the market from working properly. Like with the auto industry, if costs were controllable and there was enough competition, wouldn't certain insurers be able to advertise their good reputations?

 

blowdart
blowdart
Peek-a-boo

How easy is would it be for you to sue the UK government if they decide not to cover a certain treatment?

 

It's been done, but its the invididual NCTs that tend to get sued.

ManipUni
ManipUni
Proving QQ for 5 years!

One customer can start a class action lawsuit?

 

Very easy to sue the UK gov' if they decided to deny your treatment. I can link to BBC articles about it but then you would only argue that the fact that people had to sue is just proof that private healthcare is better somehow...

 

I think less regulation is a horrible idea. See banks. Frankly that just shows the kind of rich scum arguing to let poor people die so they can be even richer then just asking for less regulation so they can make EVEN MORE money.

brian.shapiro
brian.shapiro
things go on as always

I'm not even arguing that private health care is better, I just think you're making business sound worse than it is, like it can always afford to get away with screwing customers.

 

In this case, less regulation would mean allowing some insurers to only cover catastrophic care and not routine care, and allowing people to buy insurance across state lines. They're also pushing for tort reform to lower malpractice costs. I think all of these things make sense for the private market anyway, even if we do end up with a government run option.

 

No one customer cant start a class action lawsuit, but if an insurer commonly denies a type of claim that should be covered

 

brian shapiro said:
Well my point to Manip was that the imperative of a business isn't any more to a share holder than to a customer, a business has to balance both of those.

 

Well, I still don't think that is what he was driving at, but let's move on. I take your point about investor speculation, but that doesn't change the fact that the motives of those involved could be driven by greed, which was my original point. To illustrate the difference between intention and action, you only have to look at the collapse of MG.

 

Four men bought the company for £10 and said they would save it. 

Five years later, the company collapsed with the loss of 6500 jobs, debts of £1bn, and the same four men walked away with £42 million between them. No case will be brought against them because they didn't break the law. Now how would being a non-profit organisation saved a company with those blokes in charge?

 

And when a company goes bust, how do the customers fair when it comes to getting what they're entitled to, in relation to the directors, major shareholders and suppliers?

 

Oddly enough, the ISPs use a similar model when they decide to get rid of customers. They like to cream off the high usage customers because they cost more to service.

Don't get me started on the banks

 

Mad

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