IE8 + Win7 = pain

Posted By: phreaks | Sep 25th @ 10:12 AM
page 1 of 1
Comments: 8 | Views: 790
#Sep 25th @ 10:12 AM
phreaks
phreaks

 

IE8 will not run on one account on my laptop. It runs fine under another account. The account that it does actually run under is a non-domain account (not sure if that matters here). The symptoms are as soon as I start  IE8, it crashes. I have disabled all add-ins and tried launching in in-private mode, neither matter.

 

I also removed IE8 and reinstalled it using  "Turn Windows Features on or Off". That did not resolve the issue.

 

I have looked everywhere for a solution and came up empty handed.

 

Does anyone know of anything else I can try to fix this?

 

Here is the event log entry for the crash.

 

Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
Faulting module name: IEFRAME.dll, version: 8.0.7600.16385, time stamp: 0x4a5bda08
Exception code: 0xc0000005
Fault offset: 0x001ac13a
Faulting process id: 0x13b8
Faulting application start time: 0x01ca3dff5f851743
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\system32\IEFRAME.dll
Report Id: 9d883633-a9f2-11de-b515-001dd9e73b7f

 

#Sep 25th @ 10:21 AM
ZippyV
ZippyV
Fired Up

Can you use Process Explorer and see the last registry/files it read just before it crashed?

#Sep 25th @ 11:29 AM
phreaks
phreaks

Process Monitor reports a Sharing Violation when it attempts to perform operation CreateFile on

C:\Users\phreaks\AppData\Roaming\Microsoft\Windows\IETldCache\index.dat

 

I deleted the file and IE recreated it and then crashed again.

 

This sucks.

 

#Sep 25th @ 12:06 PM
figuerres
figuerres
???

check the inherited permissions that file gets, sometimes that can hose things.  vista and 7 both play with a lot more "Tattoing" of file and folder permissions than xp did.

also seems odd that creating a file would trigger a sharing violation.... unless the parent folder was such that the creating process did not have the rights needed to open the directory / create a new file.

again see what the parent folders have for security and compare that to the same folder on the login that works. bet they differ.

#Sep 25th @ 12:07 PM
LeoDavidson
LeoDavidson

Probably a long shot but since it doesn't work for one account but does for another/others, maybe comparing the list of running processes for the two accounts will reveal a difference.

 

#Sep 25th @ 12:54 PM
phreaks
phreaks

Bah, they were basically the same.

 

I ended up deleting the entire user profile in question, and then recreating it which resolved my issue.

 

Wish that I had thought of that earlier!

#Sep 25th @ 2:11 PM
Sven Groot
Sven Groot
My name has 9 letters. Coincidence? I think not...

I was going to suggest opening internet options from the control panel and resetting IE, but I guess I'm too late for that. Smiley

#Sep 26th @ 4:34 AM
figuerres
figuerres
???

well i feel your pain but if this was / is the rtm win7 install i would have liked to been able to nail down the issue and report it to microsoft. if anyone else get this problem they should call microsoft and open a case. it should be a free support case and would i hope at least get it into the kb database with a "how to fix this" untill they could do a patch or a hotfix.

 

just in case someone else get this kind of problem....

page 1 of 1
Comments: 8 | Views: 790
Microsoft Communities