Lync 2013: How to do back-to-back calls using UCMA 4
- Posted: Apr 19, 2013 at 1:45 PM
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This video demonstrates how to create an application that presents a single Helpdesk entry point to your customers, and provides anonymity to the Helpdesk agents.
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Thanks for sharing, John. Does this also support RCC to a PBX phone or does the user need to be Ent Voice enabled ?
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