CRM Accelerators: eService (ASP.NET Portal)

Posted By: Girish Raja | Dec 11th, 2008 @ 4:58 PM | 13,776 Views | 4 Comments

eService accelerator allows developers to easily create self-service customer portals built on top of ASP.NET. This accelerator utilizes an ASP.NET starter kit and several components of the ASP.NET framework including the membership provider for authentication. The out of the box functionality of eService includes the ability for customers to create cases, schedule and manage service appointments, search through KB articles, etc all from within the website.

Don’t be fooled by the name “eService”, as underneath the covers, there is an ASP.NET control suite for CRM. Each of the ASP.NET form you saw in this video is a customizable ASP.NET user control and all of its properties and settings are derived from the CRM metadata. You can hook up these controls to any entity within the CRM system and configure them fairly easily.

I’m sure this accelerator will jump start CRM development for a lot of ASP.NET developers and vice versa.
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#Dec 11th, 2008 @ 11:44 PM
dbalaceanu
dbalaceanu

I think it is a great solution, with good added value for the CRM implemtations.
What abaout licensing? Do we need a special license for this accelerator? Like CRM connector?
Thank you,
Daniel

#Dec 12th, 2008 @ 10:34 AM
girishr
girishr
@Daniel I believe you need an external connector license if external users will be accessing this. Internal users only need a CAL. That said, I'm definitely not an expert in licensing so it is always better to check with your local Microsoft representative to get the details.
#Dec 17th, 2008 @ 1:19 PM
reubenk
reubenk
Hi there,

I can confirm that you will need an external connector license in order to use the accelerator for any external customer portal. If you use it for internal use then each user would need a CRM CAL. For full details please speak to your local Microsoft contact.
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