http://mschnlnine.vo.llnwd.net/d1/Dev/App_Themes/C9/images/feedimage.pnghttp://channel9.msdn.com/shows/The+Voice+of+Support/From support professionals, to MVPs, to our own online internal support content team, tune in to The Voice of Support for timely, informative conversations about how to support Microsoft products. Tell us what you want to hear, send us your thoughts, and give us your ideas for discussion topics. We want to know you better, and we want you to know us better. We are tuning in to you, so stay tuned! We would like to hear from you! Please contact us at "Ask for it" and let us know what you think and what you would like us to talk about in future podcasts.http://channel9.msdn.com/shows/The+Voice+of+Support/en-usTue, 10 Jul 2007 20:41:28 GMTTue, 10 Jul 2007 20:41:28 GMTEvNet (EvNet, Version=1.0.3243.35083, Culture=neutral, PublicKeyToken=null)<p>Welcome to the Show #14 of <strong>The Voice of Support</strong>! <br /><br />The next 4 podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical community leaders from around the world who are awarded for voluntarily sharing their high quality, real world expertise in offline and online technical communities. <p>So what are these "MVP awards" all about - and what kinds of events do we organize for the program, you ask? To give us some details, we asked <strong>April Spence</strong> to come back to GSA Media Studios here @ Microsoft, along with <strong>Mike Fosmire</strong>. April and Mike are both MVP leads here @ Microsoft.<br /><br />While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our&nbsp;<strong><a href="http://support.microsoft.com/common/survey.aspx?scid=sw;en;1328" target="_blank">Ask for It</a> </strong>form to let us know what you think!<br /><br /><br /><br /><strong>LINKS<br /><br /></strong><a href="http://support.microsoft.com/webcasts">Support WebCasts</a><br /><br /><a href="https://mvp.support.microsoft.com/">MVP Site <p></p></a></p></p><img src="http://channel9.msdn.com/256139/WebViewBug.aspx?EVT=0" height="1" width="1" alt="" />http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-14-The-MVP-Program-In-Depth-Part-3-of-4/http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-14-The-MVP-Program-In-Depth-Part-3-of-4/Tue, 10 Jul 2007 20:41:28 GMThttp://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-14-The-MVP-Program-In-Depth-Part-3-of-4/5302http://channel9.msdn.com/256139/WebViewBug.aspx?EVT=0Welcome to the Show #14 of The Voice of Support! The next 4 podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical community leaders from around the world who are awarded for voluntarily sharing their high quality, real world expertise in offline and online technical communities. So what are these "MVP awards" all about - and what kinds of events do we organize for the program, you ask? To give us some details, we asked April Spence to come back to GSA Media Studios here @ Microsoft, along with Mike Fosmire. April…gsamedia0http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-14-The-MVP-Program-In-Depth-Part-3-of-4/RSS/http://channel9.msdn.com/256139/Trackback.aspxBloggingblogsCommunityCustomer SupportMS PersonalitiesMVP<p>Welcome to the Show #13 of <strong>The Voice of Support</strong>! <br /><br />This series of podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical community leaders from around the world who are awarded for voluntarily sharing their high quality, real world expertise in offline and online technical communities. <p>So where can MVPs be found, and what's this MVP site all about, you ask? In this session, we brought in <strong>April Spence</strong> and <strong>Ben Miller</strong>, who are both MVP leads here @ Microsoft.<br /><br />While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our&nbsp;<strong><a href="http://support.microsoft.com/common/survey.aspx?scid=sw;en;1328" target="_blank">Ask for It</a> </strong>form to let us know what you think!<br /><br /><br /><br /><strong>LINKS<br /><br /></strong><a href="http://support.microsoft.com/webcasts">Support WebCasts</a><br /><br /><a href="https://mvp.support.microsoft.com/">MVP Site <p></p></a></p></p><img src="http://channel9.msdn.com/255795/WebViewBug.aspx?EVT=0" height="1" width="1" alt="" />http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-13-The-MVP-Program-In-Depth-Part-2-of-4/http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-13-The-MVP-Program-In-Depth-Part-2-of-4/Wed, 27 Jun 2007 18:16:02 GMThttp://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-13-The-MVP-Program-In-Depth-Part-2-of-4/5578http://channel9.msdn.com/255795/WebViewBug.aspx?EVT=0<p>Welcome to the Show #13 of <strong>The Voice of Support</strong>! <br /><br />This series of podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical community leaders from around the world who are awarded for voluntarily sharing their high quality, real world expertise in offline and online technical communities. <p>So where can MVPs be found, and what's this MVP site all about, you ask? In this session, we brought in <strong>April Spence</strong> and <strong>Ben Miller</strong>, who are both MVP leads here @ Microsoft.<br /><br /></p></p>gsamedia0http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-13-The-MVP-Program-In-Depth-Part-2-of-4/RSS/http://channel9.msdn.com/255795/Trackback.aspxBloggingblogsCommunityCustomer SupportMS PersonalitiesMVP<p>Welcome to the Show #12 of <strong>The Voice of Support</strong>! <br /><br />The next 4 podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical community leaders from around the world who are awarded for voluntarily sharing their high quality, real world expertise in offline and online technical communities. <p>So what is this program all about, you ask? In this session, we brought in <strong>Ed Hickey</strong> and <strong>Brian Boston</strong>, who are both MVP leads here @ Microsoft, to give us an overview :D<br /><br />While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our&nbsp;<strong><a href="http://support.microsoft.com/common/survey.aspx?scid=sw;en;1328" target="_blank">Ask for It</a> </strong>form to let us know what you think!<br /><br /><br /><br /><strong>LINKS<br /><br /></strong><a href="http://support.microsoft.com/webcasts">Support WebCasts</a><br /><br /><a href="https://mvp.support.microsoft.com/">MVP Site <p></p></a></p></p><img src="http://channel9.msdn.com/255596/WebViewBug.aspx?EVT=0" height="1" width="1" alt="" />http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-12-The-MVP-Program-In-Depth-Part-1-of-4/http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-12-The-MVP-Program-In-Depth-Part-1-of-4/Tue, 19 Jun 2007 14:59:35 GMThttp://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-12-The-MVP-Program-In-Depth-Part-1-of-4/6078http://channel9.msdn.com/255596/WebViewBug.aspx?EVT=0<p>Welcome to the Show #12 of <strong>The Voice of Support</strong>! <br /><br />The next 4 podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical community leaders from around the world who are awarded for voluntarily sharing their high quality, real world expertise in offline and online technical communities. <p>So what is this program all about, you ask? In this session, we brought in <strong>Ed Hickey</strong> and <strong>Brian Boston</strong>, who are both MVP leads here @ Microsoft, to give us an overview <img src='/emoticons/C9/emotion-2.gif' alt='Big Smile' /><br /><br /></p></p>gsamedia0http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-12-The-MVP-Program-In-Depth-Part-1-of-4/RSS/http://channel9.msdn.com/255596/Trackback.aspxBloggingblogsCommunityCustomerCustomer SupportMS PersonalitiesMVP<p>Welcome to the Show #11 of <strong>The Voice of Support</strong>! <br /><br />In this session, we sat down with <strong>Nabil Pike</strong>, Lead Program Manager for Zune Supportability. Nabil talks about the day-to-day activities of the Zune support team, his history here @ Microsoft, and the history of building the support experience for the Zune from concept to market. This is a really cool device - and if you haven't checked it out yet, you really should. :D<br /><br />While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our&nbsp;<strong><a href="http://support.microsoft.com/common/survey.aspx?scid=sw;en;1328" target="_blank">Ask for It</a> </strong>form to let us know what you think!<br /><br /><br /><br /><strong>LINKS<br /><br /></strong><a href="http://support.microsoft.com/webcasts">Support WebCasts</a><br /><br /><a href="http://www.zune.net/">Zune.net <p></p></a></p><img src="http://channel9.msdn.com/255270/WebViewBug.aspx?EVT=0" height="1" width="1" alt="" />http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-011-The-Zune-Support-Experience/http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-011-The-Zune-Support-Experience/Tue, 05 Jun 2007 19:12:24 GMThttp://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-011-The-Zune-Support-Experience/4889http://channel9.msdn.com/255270/WebViewBug.aspx?EVT=0Welcome to the Show #11 of The Voice of Support! In this session, we sat down with Nabil Pike, Lead Program Manager for Zune Supportability. Nabil talks about the day-to-day activities of the Zune support team, his history here @ Microsoft, and the history of building the support experience for the Zune from concept to market. This is a really cool device - and if you haven't checked it out yet, you really should. :DWhile we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in…gsamedia0http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-011-The-Zune-Support-Experience/RSS/http://channel9.msdn.com/255270/Trackback.aspxAudioCommunityCustomer SupportMS PersonalitiesStartups<p>Welcome to the Show # 10 of <strong>The Voice of Support</strong>! <br /><br />This week,&nbsp;we sat down with <strong>Doug Park</strong>, Senior Group Manager for Xbox Support. Doug manages a number of program managers that handle various "lines of business" for Xbox hardware and software support around the globe, which we talk about extensively, and we also discuss some visions of rich media content that could become an integral part of the future of Xbox Support.<br /><br />Throughout the month of November here, we will be focusing on some really exciting products and devices, including some more shows on the Xbox 360. These will be released on a weekly basis, as we have a LOT of content - so stay tuned!<br /><br />While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our&nbsp;<strong><a href="http://support.microsoft.com/common/survey.aspx?scid=sw;en;1328" target="_blank">Ask for It</a> </strong>form to let us know what you think!<br /><br /><strong>LINKS<br /><br /></strong>Download the Transcript</a><BR><BR>--><a href="http://support.microsoft.com/webcasts">Microsoft Support WebCasts</a><br /><br /> <p></p></p><img src="http://channel9.msdn.com/250180/WebViewBug.aspx?EVT=0" height="1" width="1" alt="" />http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-010-Managing-Xbox-and-Xbox-360-Support-Worldwide/http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-010-Managing-Xbox-and-Xbox-360-Support-Worldwide/Wed, 22 Nov 2006 16:27:04 GMThttp://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-010-Managing-Xbox-and-Xbox-360-Support-Worldwide/33709http://channel9.msdn.com/250180/WebViewBug.aspx?EVT=0Welcome to the Show # 10 of The Voice of Support! This week,&nbsp;we sat down with Doug Park, Senior Group Manager for Xbox Support. Doug manages a number of program managers that handle various "lines of business" for Xbox hardware and software support around the globe, which we talk about extensively, and we also discuss some visions of rich media content that could become an integral part of the future of Xbox Support.Throughout the month of November here, we will be focusing on some really exciting products and devices, including some more shows on the Xbox 360. These will be released on a…gsamedia2http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-010-Managing-Xbox-and-Xbox-360-Support-Worldwide/RSS/http://channel9.msdn.com/250180/Trackback.aspxCommunityCustomerCustomer SupportHardwareMS PersonalitiesXboxXbox Halo<p>Welcome to the ninth installment of <strong>The Voice of Support</strong>! <br /><br />This week,&nbsp;we sat down with <strong>Steve Miles</strong>, Retail Support Manager here at Microsoft, to discuss supporting those Xbox and Xbox 360 kiosks you see in various retail stores across the world, and some of the really cool features and new levels of interactivity they provide. <br /><br />Throughout the month of November here, we will be focusing on some really exciting products and devices, including some more shows on the Xbox 360. These will be released on a weekly basis, as we have a LOT of content - so stay tuned!<br /><br />While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our&nbsp;<strong><a href="http://support.microsoft.com/common/survey.aspx?scid=sw;en;1328" target="_blank">Ask for It</a> </strong>form to let us know what you think!<br /><br /><strong>LINKS<br /><br /></strong>Download the Transcript</a><BR><BR>--><a href="http://support.microsoft.com/webcasts">Microsoft Support WebCasts</a><br /><br /><a><p></p></a></p><img src="http://channel9.msdn.com/249996/WebViewBug.aspx?EVT=0" height="1" width="1" alt="" />http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-009-Supporting-Xbox-and-Xbox-360-Kiosks-in-Retail-Outlets/http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-009-Supporting-Xbox-and-Xbox-360-Kiosks-in-Retail-Outlets/Thu, 16 Nov 2006 20:13:15 GMThttp://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-009-Supporting-Xbox-and-Xbox-360-Kiosks-in-Retail-Outlets/26948http://channel9.msdn.com/249996/WebViewBug.aspx?EVT=0<p>Welcome to the ninth installment of <strong>The Voice of Support</strong>! <br /><br />This week,&nbsp;we sat down with <strong>Steve Miles</strong>, Retail Support Manager here at Microsoft, to discuss supporting those Xbox and Xbox 360 kiosks you see in various retail stores across the world, and some of the really cool features and new levels of interactivity they provide. <br /><br />Throughout the month of November here, we will be focusing on some really exciting products and devices, including some more shows on the Xbox 360. These will be released on a weekly basis, as we have a LOT of content - so stay tuned!<br /><br /></p>gsamedia0http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-009-Supporting-Xbox-and-Xbox-360-Kiosks-in-Retail-Outlets/RSS/http://channel9.msdn.com/249996/Trackback.aspxAudioCommunityCustomerCustomer SupportHardwareMS PersonalitiesPartnerVideoXboxXbox Halo<p>Welcome to the eighth installment of <strong>The Voice of Support</strong>! <br /><br />This week,&nbsp;we sat down with <strong>Mark Auld</strong>, Senior Support Program Manager here at Microsoft, to discuss Games for Windows support, and some past impressions of upcoming technology and titles featured a while back at E3. <br /><br />Throughout the month of November here, we will be focusing on some really exciting products and devices, including some more shows on the Xbox 360. These will be released on a weekly basis, as we have a LOT of content - so stay tuned!<br /><br />While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our&nbsp;<strong><a href="http://support.microsoft.com/common/survey.aspx?scid=sw;en;1328" target="_blank">Ask for It</a> </strong>form to let us know what you think!<br /><br /><strong>LINKS<br /><br /></strong>Download the Transcript</a><BR><BR>--><a href="http://support.microsoft.com/webcasts">Microsoft Support WebCasts</a><br /><br /> <p></p></p><img src="http://channel9.msdn.com/249740/WebViewBug.aspx?EVT=0" height="1" width="1" alt="" />http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-008-A-look-at-supporting-Games-for-Windows/http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-008-A-look-at-supporting-Games-for-Windows/Wed, 08 Nov 2006 17:39:54 GMThttp://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-008-A-look-at-supporting-Games-for-Windows/31556http://channel9.msdn.com/249740/WebViewBug.aspx?EVT=0<p>Welcome to the eighth installment of <strong>The Voice of Support</strong>! <br /><br />This week,&nbsp;we sat down with <strong>Mark Auld</strong>, Senior Support Program Manager here at Microsoft, to discuss Games for Windows support, and some past impressions of upcoming technology and titles featured a while back at E3. <br /><br />Throughout the month of November here, we will be focusing on some really exciting products and devices, including some more shows on the Xbox 360. These will be released on a weekly basis, as we have a LOT of content - so stay tuned!<br /><br /></p>gsamedia0http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-008-A-look-at-supporting-Games-for-Windows/RSS/http://channel9.msdn.com/249740/Trackback.aspxCustomer SupportFlight SimulatorHardwareMS PersonalitiesWindows VistaWindows XP<p>Welcome to the seventh installment of <strong>The Voice of Support</strong>! <br /><br />This week,&nbsp;we sat down with <strong>Jerry Bryant</strong>, Security Program Manager here at Microsoft Support. We talk about the worldwide team that focuses on security response and readiness for security bulletins, and reporting on various issues and trends that helps Microsoft continue to protect customers from vulnerabilities in Microsoft software. <br /><br />While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our&nbsp;<strong><a href="http://support.microsoft.com/common/survey.aspx?scid=sw;en;1328" target="_blank">Ask for It</a> </strong>form to let us know what you think!<br /><br /><strong>LINKS<br /><br /></strong>Download the Transcript</a><BR><BR>--><a href="http://support.microsoft.com/webcasts">Microsoft Support WebCasts</a><br /><br /><a href="http://support.microsoft.com/aspnetpsvc">ASP.net Support Voice Columns</a><br /><br /> <p></p></p><img src="http://channel9.msdn.com/229004/WebViewBug.aspx?EVT=0" height="1" width="1" alt="" />http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-007-Security-Program-Management--Microsoft-Support/http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-007-Security-Program-Management--Microsoft-Support/Tue, 12 Sep 2006 17:06:53 GMThttp://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-007-Security-Program-Management--Microsoft-Support/30043http://channel9.msdn.com/229004/WebViewBug.aspx?EVT=0Welcome to the seventh installment of The Voice of Support! This week,&nbsp;we sat down with Jerry Bryant, Security Program Manager here at Microsoft Support. We talk about the worldwide team that focuses on security response and readiness for security bulletins, and reporting on various issues and trends that helps Microsoft continue to protect customers from vulnerabilities in Microsoft software. While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions!…gsamedia0http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-007-Security-Program-Management--Microsoft-Support/RSS/http://channel9.msdn.com/229004/Trackback.aspxCustomer SupportMS PersonalitiesSecurity<p>Welcome to the sixth installment of <strong>The Voice of Support</strong>! <br /><br />This week,&nbsp;we sat down with <strong>Eddie Bowers</strong>, a Security Support Engineer in the Las Colinas, TX office at Microsoft. He talks about his day-to-day activities, information on recent security bulletins, and a beloved childhood toy - the Viewmaster! <br /><br />While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our&nbsp;<strong><a href="http://support.microsoft.com/common/survey.aspx?scid=sw;en;1328" target="_blank">Ask for It</a> </strong>form to let us know what you think!<br /><br /><strong>LINKS<br /><br /></strong>Download the Transcript</a><BR><BR>--><a href="http://support.microsoft.com/webcasts">Microsoft Support WebCasts</a><br /><br /><a href="http://support.microsoft.com/aspnetpsvc">ASP.net Support Voice Columns</a><br /><br /> <p></p></p><img src="http://channel9.msdn.com/220891/WebViewBug.aspx?EVT=0" height="1" width="1" alt="" />http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-006-Security-Support--Microsoft/http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-006-Security-Support--Microsoft/Tue, 15 Aug 2006 19:33:28 GMThttp://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-006-Security-Support--Microsoft/30118http://channel9.msdn.com/220891/WebViewBug.aspx?EVT=0Welcome to the sixth installment of The Voice of Support! This week,&nbsp;we sat down with Eddie Bowers, a Security Support Engineer in the Las Colinas, TX office at Microsoft. He talks about his day-to-day activities, information on recent security bulletins, and a beloved childhood toy - the Viewmaster! While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our&nbsp;Ask for It form to let us know what you think!LINKSDownload the Transcript--&gt;Microsoft Support WebCastsASP.net Support Voice Columnsgsamedia0http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-006-Security-Support--Microsoft/RSS/http://channel9.msdn.com/220891/Trackback.aspxMS PersonalitiesSecurity<p>Welcome to the fifth installment of <strong>The Voice of Support</strong>! <br /><br />This week,&nbsp;we sat down with <strong>Steve Kastner</strong>, Support Program Manager for Xbox Games and <strong>Scott Hirnle</strong>, Support Program Manager for Xbox Live. This is Part 2 of a several part series where we will focus on the world of Xbox and Xbox 360. <br /><br />While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our&nbsp;<strong><a href="http://support.microsoft.com/common/survey.aspx?scid=sw;en;1328" target="_blank">Ask for It</a> </strong>form to let us know what you think!<br /><br /><strong>LINKS<br /><br /></strong>Download the Transcript</a><BR><BR>--><a href="http://support.microsoft.com/webcasts">Microsoft Support WebCasts</a><br /><br /><a href="http://support.microsoft.com/aspnetpsvc">ASP.net Support Voice Columns</a><br /><br /> <p></p></p><img src="http://channel9.msdn.com/204185/WebViewBug.aspx?EVT=0" height="1" width="1" alt="" />http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-005-Support-for-Games-and-Xbox-Live/http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-005-Support-for-Games-and-Xbox-Live/Tue, 27 Jun 2006 17:59:55 GMThttp://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-005-Support-for-Games-and-Xbox-Live/32922http://channel9.msdn.com/204185/WebViewBug.aspx?EVT=0Welcome to the fifth installment of The Voice of Support! This week,&nbsp;we sat down with Steve Kastner, Support Program Manager for Xbox Games and Scott Hirnle, Support Program Manager for Xbox Live. This is Part 2 of a several part series where we will focus on the world of Xbox and Xbox 360. While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our&nbsp;Ask for It form to let us know what you think!LINKSDownload the Transcript--&gt;Microsoft Support WebCastsASP.net Support Voice Columnsgsamedia0http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-005-Support-for-Games-and-Xbox-Live/RSS/http://channel9.msdn.com/204185/Trackback.aspxMS PersonalitiesXboxXbox Halo<p>Welcome to the fourth installment of <strong>The Voice of Support</strong>! <br /><br />This week,&nbsp;we travelled to the Millenium building to sit down and talk about Xbox.com with <strong>Peter Orullian</strong>, the Site Manager of <a href="http://www.xbox.com/">Xbox.com</a>, and <strong>Patrick King</strong>, the Writing Lead for Xbox User Assistance. This is Part 1 of a several part series where we will focus on the world of Xbox and Xbox 360. <br /><br />While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our&nbsp;<strong><a href="http://support.microsoft.com/common/survey.aspx?scid=sw;en;1328" target="_blank">Ask for It</a> </strong>form to let us know what you think!<br /><br /><strong>LINKS<br /><br /></strong><a href="http://download.microsoft.com/download/b/a/1/ba14d1c2-8502-4454-a327-c5fc83c65344/Vos050306.zip">Download the Transcript</a><br /><br /><a href="http://support.microsoft.com/webcasts">Microsoft Support WebCasts</a><br /><br /><a href="http://support.microsoft.com/aspnetpsvc">ASP.net Support Voice Columns</a><br /><br /> <p></p></p><img src="http://channel9.msdn.com/194641/WebViewBug.aspx?EVT=0" height="1" width="1" alt="" />http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-004-Support-Channels--Xboxcom/http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-004-Support-Channels--Xboxcom/Thu, 01 Jun 2006 16:34:30 GMThttp://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-004-Support-Channels--Xboxcom/33986http://channel9.msdn.com/194641/WebViewBug.aspx?EVT=0Welcome to the fourth installment of The Voice of Support! This week,&nbsp;we travelled to the Millenium building to sit down and talk about Xbox.com with Peter Orullian, the Site Manager of Xbox.com, and Patrick King, the Writing Lead for Xbox User Assistance. This is Part 1 of a several part series where we will focus on the world of Xbox and Xbox 360. While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our&nbsp;Ask for It form to let us…gsamedia0http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-004-Support-Channels--Xboxcom/RSS/http://channel9.msdn.com/194641/Trackback.aspxMS PersonalitiesUser GroupsWindows Media CenterXboxXbox Halo<p>Welcome to the third installment of <strong>The Voice of Support</strong>! <br /><br />This week,&nbsp;we travelled to the Charlotte, NC support site to sit down and talk about Project Server and Sharepoint with <strong>Ben Reich</strong>, a producer here in Global Service Automation Content Delivery. Ben has been involved with many different sides of the content business, including work with our live support sites, the <a href="http://support.microsoft.com/webcasts">Microsoft Support WebCast</a> program, MVP’s, and most recently managing internal operational efficiency tools projects. <br /><br /><strong>Coming in Episode 4: </strong>Support channel features and content @ <a href="http://www.xbox.com/">Xbox.com</a> <br /><br />While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our&nbsp;<strong><a href="http://support.microsoft.com/common/survey.aspx?scid=sw;en;1328" target="_blank">Ask for It</a> </strong>form to let us know what you think!<br /><br /><strong>LINKS<br /><br /></strong><a href="http://download.microsoft.com/download/b/a/1/ba14d1c2-8502-4454-a327-c5fc83c65344/Vos042106.zip">Download the Transcript</a><br /><br /><a href="http://support.microsoft.com/webcasts">Microsoft Support WebCasts</a><br /><br /><a href="http://support.microsoft.com/aspnetpsvc">ASP.net Support Voice Columns</a><br /><br /> <p></p></p><img src="http://channel9.msdn.com/183894/WebViewBug.aspx?EVT=0" height="1" width="1" alt="" />http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-003-Project-Server-amp-Sharepoint-Usage/http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-003-Project-Server-amp-Sharepoint-Usage/Tue, 02 May 2006 20:53:03 GMThttp://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-003-Project-Server-amp-Sharepoint-Usage/59196http://channel9.msdn.com/183894/WebViewBug.aspx?EVT=0<p>Welcome to the third installment of <strong>The Voice of Support</strong>! <br /><br />This week,&nbsp;we travelled to the Charlotte, NC support site to sit down and talk about Project Server and Sharepoint with <strong>Ben Reich</strong>, a producer here in Global Service Automation Content Delivery. Ben has been involved with many different sides of the content business, including work with our live support sites, the <a href="http://support.microsoft.com/webcasts">Microsoft Support WebCast</a> program, MVP’s, and most recently managing internal operational efficiency tools projects. <br /><br /></p>gsamedia6http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-003-Project-Server-amp-Sharepoint-Usage/RSS/http://channel9.msdn.com/183894/Trackback.aspxCollaborationMS OfficeMS PersonalitiesNetworkingSharepointWeb Services<p>Welcome to the second installment of <strong>The Voice of Support</strong>! <br /><br />In this second show,&nbsp;Ken Crawbuck and Beth Phillips from Global Service Automation (the team behind <a href="http://support.microsoft.com/">http://support.microsoft.com</a>)&nbsp;cover Search on the Support site - info on usage, tips and tricks, some background on algorithms, as well as what to expect in future versions of search, which are making their way to the Support site very soon.<br /><br />While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions! Please use our&nbsp;<strong><a href="http://support.microsoft.com/common/survey.aspx?scid=sw;en;1328">Ask for It</a> </strong>form to let us know what you think!<br /><br /><strong>LINKS<br /><br /></strong><a href="http://download.microsoft.com/download/b/a/1/ba14d1c2-8502-4454-a327-c5fc83c65344/Vos040606.exe">Download the Transcript</a><br /><br /><a href="http://support.microsoft.com/webcasts">Microsoft Support WebCasts</a><br /><br /><a href="http://support.microsoft.com/aspnetpsvc">ASP.net Support Voice Columns</a><br /><br /> <p></p></p><img src="http://channel9.msdn.com/176783/WebViewBug.aspx?EVT=0" height="1" width="1" alt="" />http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-002-Search--supportmicrosoftcom/http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-002-Search--supportmicrosoftcom/Tue, 11 Apr 2006 15:20:14 GMThttp://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-002-Search--supportmicrosoftcom/34789http://channel9.msdn.com/176783/WebViewBug.aspx?EVT=0Welcome to the second installment of The Voice of Support! In this second show,&nbsp;Ken Crawbuck and Beth Phillips from Global Service Automation (the team behind http://support.microsoft.com)&nbsp;cover Search on the Support site - info on usage, tips and tricks, some background on algorithms, as well as what to expect in future versions of search, which are making their way to the Support site very soon.While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future…gsamedia0http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-002-Search--supportmicrosoftcom/RSS/http://channel9.msdn.com/176783/Trackback.aspxInternet ExplorerMS PersonalitiesSearch<p>Welcome to the first installment of <strong>The Voice of Support</strong>! <br /><br />In this first show,&nbsp;Jen Hough and Otto Cate from Global Service Automation (the team behind <a href="http://support.microsoft.com/">http://support.microsoft.com</a>)&nbsp;cover their ideas and concepts around what type of content to expect from&nbsp;this new communication medium.<br /><br />While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions!<br /><br /><strong>LINKS<br /><br /></strong><a href="http://download.microsoft.com/download/b/a/1/ba14d1c2-8502-4454-a327-c5fc83c65344/Vos031406.exe">Download the Transcript</a><br /><br /><a href="http://support.microsoft.com/webcasts">Microsoft Support WebCasts</a><br /><br /><a href="http://support.microsoft.com/aspnetpsvc">ASP.net Support Voice Columns</a><br /><br /> <p></p></p><img src="http://channel9.msdn.com/169468/WebViewBug.aspx?EVT=0" height="1" width="1" alt="" />http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-001-The-Introduction/http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-001-The-Introduction/Tue, 21 Mar 2006 19:12:24 GMThttp://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-001-The-Introduction/43264http://channel9.msdn.com/169468/WebViewBug.aspx?EVT=0<p>Welcome to the first installment of <strong>The Voice of Support</strong>! <br /><br />In this first show,&nbsp;Jen Hough and Otto Cate from Global Service Automation (the team behind <a href="http://support.microsoft.com/">http://support.microsoft.com</a>)&nbsp;cover their ideas and concepts around what type of content to expect from&nbsp;this new communication medium.<br /><br />While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions!<br /><br /><strong>LINKS<br /><br /></strong></p>gsamedia3http://channel9.msdn.com/shows/The+Voice+of+Support/The-Voice-of-Support-Show-001-The-Introduction/RSS/http://channel9.msdn.com/169468/Trackback.aspxMS Personalities