Welcome to the first installment of The Voice of Support! In this first show, Jen Hough and Otto Cate from Global Service Automation (the team behind http://support.microsoft.com) cover their ideas and concepts around what type of content to expect from this new communication medium.While we certainly have a lot of support-related content ideas to bring you, we really hope to hear from you, our listeners, about the specific topics you'd like to hear about in future sessions!LINKSDownload the TranscriptMicrosoft Support WebCastsASP.net Support Voice Columns
Microsoft Support Rocks
The Voice of Support sounds like an exciting journey. It would be very helpful for the customers to know more about the MS Customer Service and Support (CSS)
