Dona Sarkar: Testing Software and Advocating Customers
- Posted: Mar 12, 2009 at 3:57 PM
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Meet Test Lead, and author, Dona Sarkar. She hails from a family of engineers, and she’s one too, but she also writes fiction books for teenage girls. Wow! We could tell you more about her story, or you could just watch Dona tell it as she chronicles her career and the interesting twists and turns it’s taken. As we’ve said before, and Dona continues to prove it, it takes all types. The more diverse you are, the better.
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It doesn't matter how cool the language or platform you have created is to you, it's, "will it allow the end user, when you are not there, to solve a problem, get something done, or alleviate frustration".
I worked with a very nice lady who didn't know that you could grab the bottom of a cell in Excel, and drop the box to fill-down. I showed this to her one day, and she almost cried. She was literally copying and pasting by selecting the cell, clicking copy, and then highlighting the destination and clicking paste. Or that you could right-click and paste things like formatting or values or formula's when using Office instead of the cell value. That was a few years ago, but I understand where she is coming from.
Great interview, and her energy is infectious. It's nice to hear someone focus on the successes not just the failures of software.
Cheers!
Sometimes I think I'm the only developer at our company that thinks about the user experience and not just the functions.
What a great idea it is to shadow a customer to see what problems they are encountering with your software. Using such an aggressive approach to customer satisfaction would be well received by nearly any business.
Keep up the great work in FnO and WEX! I have to agree, best version of Windows, EVER.
BTW: I'm really glad that was your favorite quote <G> It was by Chris Holmes in one of the Windows 7 Beta NG Mini-Reviews.
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