Troubleshooting

Scanner

Importing

Importing Scans

I imported the CAB files successfully (I think), but when I view the results in the Reporting Tool the database appears empty. What happened to my scan results?
In addition to the XML scan logs, the scanner also produces a single Scan_{GUID}.XML file for each run. This file describes the configuration of the scan run including RunID, folders to scan, and all the other properties set in the offscan.ini configuration file. For an import to be successful, the scan XML file must be present. The file is the first thing generated by a scanner run and can be found in the first CAB file that is produced. So, if you import all the CAB's generated by a scanner run, including the first CAB which has the scan XML file, the import will be successful. If you cannot find that first CAB file or the scan XML file inside it, you have the following options:

Run the scan again to create a new scan XML file
Create a dummy scan XML file (the schema is very simple)

Importing Actions

I tried to import the logs generated by the OFC and upon completion the console said that 0 logs were imported.
If you are sure the path is correct, try this next idea. The last parameter supplied to ImportActions.bat tells where to look for the XML log files. It is expecting domain name\computer name\action log files here. If you run either VET or OFC on a machine that is not on a domain, that domain level folder is never created. You can either point the ImportActions.bat to a folder one level higher, or create a dummy domain folder and copy the logs there. then, you can import successfully.

Reporting Tool

Conversion Issues

I have this issue in some Excel files: "Save format not supported - Excel 2007 does not support saving to this file format." What does that mean?
Excel 2007 can open this file format and save the file in a newer format (e.g. xls, xlsx), but it cannot save back to the original file format.

Companion Tools

I'm running OFC and it seems to convert fine but I don't see any logs in the path a designated by ofc.ini
When running OFC in standalone mode (by designating locations in Folders To Convert) no action XML logs are produced. The action XML logs are only produced when the OFC is run in FileList mode (running against an exported list from the Reporting Tool). If you want to capture some information, you can simply redirect the console output to a text file:

		 ofc.exe > log.txt

OFC and VET fail to do anything when my machine is not on the network
OFC (in FileList mode) and VET both require network access to work properly

Back to OMPMv1

%21 Troubleshooting
 
%21%21 Scanner
 
%21%21 Importing
%21%21%21 Importing Scans
*I imported the CAB files successfully %28I think%29%2c but when I view the results in the Reporting Tool the database appears empty.  What happened to my scan results%3f*
In addition to the XML scan logs%2c the scanner also produces a single Scan_%7bGUID%7d.XML file for each run.  This file describes the configuration of the scan run including RunID%2c folders to scan%2c and all the other properties set in the offscan.ini configuration file.  For an import to be successful%2c the scan XML file must be present.  The file is the first thing generated by a scanner run and can be found in the first CAB file that is produced.  So%2c if you import all the CAB%27s generated by a scanner run%2c including the first CAB which has the scan XML file%2c the import will be successful.  If you cannot find that first CAB file or the scan XML file inside it%2c you have the following options%3a
%23 Run the scan again to create a new scan XML file
%23 Create a dummy scan XML file %28the schema is very simple%29
%21%21%21 Importing Actions
*I tried to import the logs generated by the OFC and upon completion the console said that 0 logs were imported.*
If you are sure the path is correct%2c try this next idea.  The last parameter supplied to %5bImportActions.bat%5d tells where to look for the XML log files.  It is expecting %5bdomain name%5d%5c%5bcomputer name%5d%5c%5baction log files here%5d.  If you run either VET or OFC on a machine that is not on a domain%2c that domain level folder is never created.  You can either point the %5bImportActions.bat%5d to a folder one level higher%2c or create a dummy domain folder and copy the logs there.  then%2c you can import successfully.
 
%21%21 Reporting Tool
%21%21%21 Conversion Issues
*I have this issue in some Excel files%3a %22Save format not supported - Excel 2007 does not support saving to this file format.%22  What does that mean%3f*
Excel 2007 can open this file format and save the file in a newer format %28e.g. xls%2c xlsx%29%2c but it cannot save back to the original file format.
 
%21%21 Companion Tools
*I%27m running OFC and it seems to convert fine but I don%27t see any logs in the path a designated by ofc.ini*
When running OFC in standalone mode %28by designating locations in %5bFolders To Convert%5d%29 no action XML logs are produced.  The action XML logs are only produced when the OFC is run in %5bFileList%5d mode %28running against an exported list from the Reporting Tool%29.  If you want to capture some information%2c you can simply redirect the console output to a text file%3a
%7b%7b
 ofc.exe %3e log.txt
%7d%7d
*OFC and VET fail to do anything when my machine is not on the network*
OFC %28in %5bFileList%5d mode%29 and VET both require network access to work properly
 
----
Back to %5bOMPMv1%5d

mixc8

Hello All:

I have installed OMPM, and ran a test on serveral machines, now it came back with a nice report showing the errors and a microsoft links, to technet articles to help trouble shoot the error's. The only problem is that all if the links are out dated, meaning when I click on a link in the help URL box it keeps taking me to MS technet but, I get page not found! I get this on all of the links. Is there any way I can update the links?

Sande

I have installed OMPM and run the scanner successfully on my PC. I have created the database and gotten into OMPM Reports successfully.

But now the ImportScans.bat fails and the database stays empty, with an error message that makes no sense to me, since it's referring to a directory that does not exist:
Extracting files from "l:\Projects\ZENVersion\OMPMlogs\Scan_SNISSEN44444{25CE9170-0B2E-4EB5-A776-9789AEB13984}00001.cab4"...
ERROR: Failed to extract files from "l:\Projects\ZENVersion\OMPMlogs\Scan_SNISSEN44444{25CE9170-0B2E-4EB5-A776-9789AEB13984}00001.cab4".

(There is no .cab4 directory; the .CAB file it should be importing is Scan_SNISSEN44444{25CE9170-0B2E-4EB5-A776-9789AEB13984}00001.cab . The command line was:
ImportScans.bat SNISSEN44444\SQLEXPRESS OMPM l:\Projects\ZENVersion\OMPMlogs
I have all rights to that l:\Projects\ZENVersion\OMPMlogs server location.
)

Where can I turn to get help with this? Is there a newsgroup? Should I call Microsoft support? If I can't get even one scan to import, I'm not going to be able to use OMPM in out organization at all. Please advise!

troubleshooting