Getting Clued In to Experience Management

Sign in to queue

Description

Please use this page for all questions and comments related to this session. Visit http://sessions.visitmix.com for session recordings as they become available.

Getting Clued In to Experience Management
Speakers: conscious and unconscious, because clues affect the emotions that shape customer attitudes that drive their behaviors. He stresses the need to adapt our business thinking from the ""make and sell"" approaches of the industrial age to ""sensing and responding""-a dynamic change that requires new framing and competencies. He discusses how the systematic design and delivery of experiences can be achieved, and the immense impact this has on customer value, loyalty, and the bottom line.",Lou Carbone
Description: Experience Management thought leader and author Lou Carbone urges managing ""experience clues"

Tag:

MIX08

Embed

Download

Download this episode

The Discussion

Comments closed

Comments have been closed since this content was published more than 30 days ago, but if you'd like to send us feedback you can Contact Us.