Arvind Suthar, Director of Service for Microsoft Online Services, is a key part of how Microsoft Online Services helps to make our customers and partners successful. Arvind runs the team in the middle between Engineering, Support, and Operations that defines
and prioritizes customer issues for the engineering team and helps unblock customers with issues getting onboard with BPOS.
In this interview, you will hear what Arvind has learned about running an enterprise class cloud service, and how he drives the 6 to 8 week update cycles that are the Microsoft Online Services "rhythm of business."
For Arvind, it's all about earning the trust of our customers.