For enterprise customers to small businesses, being able to subscribe to software services versus taking on the responsibilities and costs associated with deployment and management of software systems is very compelling. Of course, somebody (in this case Microsoft) has to manage this hosted cloud computing system and ensure that it remains up and running so customers can always check their email or manage their hosted applications and services.
Meet Mike Ziock. He is a Senior Director in Microsoft's Online Services division. Mike's team is cloud operations central. They are responsible for managing and maintaining the infrastructure that powers Microsoft's Business Productivity Online Services.
What do he and his team do, exactly? How does this cloud stuff work from the host operations perspective? What are some of the things that keep Mike and his team up at night?