Remote Assistance was first introduced in Windows XP. It enabled a new level of support (allowing trusted remote users to access your session(and desktop) and help diagnose problems in real time). In Windows Vista, Remote Assistance technologies have evolved significantly. How so? Tune in and find out from some of the folks from the Windows Vista Remote Assistance development team: Dave Heberer, Software Developer, John Thekkethala, Program Manager, Kalyani Narlanka, Software Developer and Maher Saba, Development Manager. Channel 9 special correspondent Ernie Booth conducts the interview.