A Common User Interface to Clinical Applications: The patient safety imperative
It’s not unusual for healthcare applications to require user training that takes healthcare workers offline for days or even weeks at a time. And even if they become proficient on one application, workers could encounter something entirely different in another hospital or clinic they visit. But what if there were common user-interface guidelines for developers of healthcare applications, used around the world to create applications with a uniform look and feel? Microsoft and the United Kingdom’s National Health Service have set out to create a common user interface for clinical applications.
In this edition of House Calls for Healthcare Professionals, Dr. Bill Crounse and his guests discuss this collaborative initiative between the NHS, Microsoft, and the developer community to improve patient safety and end-user satisfaction with a more intuitive, standardized, and universal user interface to clinical applications.
•Andrew Kirby is a director at Microsoft U.K., where he is responsible for the delivery of solutions and services to the National Health Service (NHS). He oversees the delivery of the Common User Interface Programme, a five-year project aimed at improving the safety and usability of clinical systems used throughout the NHS. Mr. Kirby was a software engineer with Hewlett-Packard and a development analyst at the London Stock Exchange prior to joining Microsoft 16 years ago.
•Mike Bainbridge, M.D., leads the clinical architecture team at NHS Connecting for Health (NHS CFH), which delivers innovations in hardware, clinical application interface, and electronic medical record interface design. A leading figure in the field of clinical informatics for the last 25 years, Dr. Bainbridge has worked with both government and industry and currently sits on the editorial board of the Journal of Informatics in Primary Care.
•Stephen Corbett is head of UI Design for NHS CFH, evangelizing the user-centric design approach to building software. Prior to joining the NHS, he spent nine years at the German software company, SAP AG, as a usability engineer, UI design manager, and lead UI designer. Mr. Corbett has been working in the field of software usability in various industries since obtaining his degree in ergonomics in 1988.