Cognitive Services Episode 4 - QnA Maker

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In the 3 first episodes, we have been building a minimal chatbot and we created the LUIS app that fullfills the following purposes: the ability of handling casual chat with end users, the ability to respond to IT-related questions, the possibility for users to view and report incidents, to find documents and to find experts who can help them on specific matters. Now that you got familiar with intents, entities, active learning and LUIS'training, it is time to implement the actual actions.

In this episode, we see how to take advantage of QnA Maker to handle the casual chat and IT knowledge base functionalities our chatbot has to deal with. I will also highlight the strengths and current limitations of QnA Maker.



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