How MSIT Designs a Community Support Model using //Pointers
In this video, we will discuss how Microsoft IT evolved its support model with //pointers, a moderated community forum where employees can get real-time expert answers to Windows 8 and Internet Explorer 10 questions from a moderated community of experts from IT as well as the Windows engineering organization.
If you're interested in learning more about the products or solutions discussed in this episode, click on any of the below links for free, in-depth information:
- Microsoft IT Showcase
- Readiness guides
- Office of the CIO blog
- Microsoft IT careers
- Microsoft IT Institute
- Get the IT Showcase Windows Phone App
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