How Microsoft IT Integrated Lync and Helpdesk

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The following content may no longer reflect Microsoft's current position or infrastructure. This content should be viewed as reference documentation only, to inform IT business decisions within your own company or organization.

Lync helpdesk demo video demonstrating time saved and issues solved real-time. Covering giving time back to the company as well as a story board of the Business Case Study for this subject. Cost savings and enabling employees to do more.

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