Using Azure Machine Learning and Power BI to turn customer feedback into action

Anusha Munjuluri explains why Microsoft IT needed to consolidate and analyze customer feedback about internal business applications. The User Experience Services team created a solution built on Power BI to capture real-time feedback along with data from User Voice, Yammer, and IoT devices. Access to internal business intelligence enabled Microsoft IT to efficiently update internal applications in response to feedback, improving customer satisfaction.

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