SocialBoards helps B2C businesses by providing multichannel customer care solutions that reduce customer service response times and number of customer inquiries. The company also provides insights to companies to help them reduce their customer care costs and increase customer loyalty. The company's SocialBoards Office 365 Connector app integrates SocialBoards and Microsoft Office 365 Groups to enable companies that use Office 365 to collaborate more closely and solve escalated problems more quickly.
"Office 365 Groups was designed to enhance collaboration," said Rob Howard, director of ecosystem at Microsoft. "We're pleased to see SocialBoards execute on its commitment to customer service through this integration."