Intelligent Customer Care with Bots - Part 1: Introduction

Download this episode

Download Video


Bots & conversation-as-a-platform are gathering momentum and have the potential to radically change how people interact with software & services. In this video, see how Microsoft and Zarmada, a partner, worked together to reimagine the customer experience for a fictional online insurance company. Through the use of Cognitive Services, Azure, and the Bot Framework, building smart bots to power your organization is easier than ever before.

James Carpinter

Zarmada - Chief Technology Officer






Available formats for this video:

Actual format may change based on video formats available and browser capability.

    The Discussion

    Add Your 2 Cents