Taste of Premier: ITSM and the Cloud - How System Center 2012 Service Manager can help manage your cloud environment

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Lex Thomas welcomes John Clark to the show as they discuss how System Center 2012 Service Manager can help manage your cloud environment. Tune in for this great discussion around IT Service Management and the cloud and learn how Service Manager fits in with ITSM best practices as well as how it can be implemented in your organization.

  • [2:27] What can you tell us about System Center 2012 Service Manager?
  • [5:35] How does Service Manager help customers who want to move their infrastructure to the cloud?
  • [7:20] How does Service Manager compare to other tools (Remedy, Service-Now, HP, CA, etc.)  we hear about in the market?
  • [10:10] How does an organization know if Service Manager is right for them?
  • [11:42] You mention displacement to save costs? How so?
  • [13:42] You had mentioned Service Manager is part of Microsoft's cloud strategy.  As it’s an on-premise tool, how can it be part of our cloud strategy?
  • [15:35] What about monitoring the cloud?
  • [17:31] What are some of the recommendations you and your practice make when it comes to implementing Service Manager?  How about pitfalls and sharp edges to avoid?

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