Taste of Premier: Managing Office 365 - What needs to Change with your Service Management People, Processes, and Tools when you Move to the cloud?

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Lex Thomas welcomes Carroll Moon to the show as they discuss IT Service Management for Office 365 users. Tune in and learn how you can maximize all of the latest and greatest features found in your cloud environment as the guys walk you through some key points and processes your organization can make when moving to the cloud.

  • [3:20] What is Service Management?
  • [4:34] How does the cloud change things?
  • [10:00] What changes when services move to the cloud? Can you give us some examples of what we should be thinking about?
  • [25:30] How might Service Management (ITSM) consulting help in these examples?
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