Lex Thomas welcomes Dana Bushman and Richard Taylor to the show as they discuss the Microsoft Customer and Partner Experience (CPE) program. Tune in and learn how Microsoft ensures the highest levels of customer satisfaction across all audiences and in every market.
- [0:46] What is CPE and why is it important?
- [1:16] How do we measure customer satisfaction?
- [3:37] Who gets surveyed?
- [9:03] If customers wish to leave feedback, do they need to wait for the survey?
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