TechNet Radio: Taste of Premier – How Premier Delivers Value to Our Customers

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Lex Thomas welcomes Sr. Technical Account Manager Mike Mitchell to the show as they discuss the value and benefits Microsoft Premier Support brings to customers.  Tune in as they chat about the Service Delivery Management process, technical resources and support Microsoft offers to its customers as well as how you can engage a Technical Account Manager to meet and attain your datacenter, development and IT infrastructure goals.

  • [2:04] What is Microsoft Premier Support and how do they work with customers?
  • [3:09] What’s the value of having a dedicated Technical Account Manager?
  • [4:28] What’s the customer experience like when dealing with a TAM?
  • [11:07] How is success measured?

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