Service Management excellence is at the core of the Office 365 experience. This session is designed to give you the Office 365 Service Management knowledge and insight of change management, service incidents and support. As cloud service, Office 365 continues to evolve as we develop new innovations in productivity and enhance existing services. Learn about how we deploy and communicate updates in the Office 365 service. We will discuss the Office 365 roadmap disclosure process, service change communications, review the key channels for you to stay ahead of change and discuss a bit of the behind the scenes on how we develop, track and deploy updates to the service.