Scott Swanson - How do you come up with new features for Help in Visual Studio?

Sign in to queue

Description

Focus groups. Conferences. Blogs. Newsgroups. These are among the ways that Scott Swanson's team gathers feedback from customers. Hear him explain how the team took all that feedback and turned it into the help system that's in Visual Studio 2005, code-named Whidbey.

Embed

Download

Download this episode

The Discussion

  • User profile image
    Cronan
    Presumably this forum is now added to the list of feedback sources! Smiley
  • User profile image
    The Channel 9 Team
    Scott Swanson is on the crew, so that's a safe assumption!
  • User profile image
    Sathyaish Chakravarthy

    One of the important reasons I want to work for Microsoft is because of the great user-empathy folks working there exhibit. How wonderfully you guys watch over the feedback you recieve from customers is truly amazing. It shows up everywhere in everything that comes out of Microsoft - products, articles, write-ups, blogs. There's a unique sensibility that these folks at Microsoft possess, and I believe I relate very easily to it. I am a good listener myself, and I enjoy reading your HCI columns (The Human Factor or something along those lines, done by Scott B.) in MSDN. I find it so fascinating to be able to see during a usability test how what you have just given life to is being recieved. But it's so sad there isn't a whole lot of places to work that allow you to invest your time in ruminating on user feedback. Microsoft has the luxury, and the benovelance, to gratify, like a mother-giver. Man, how badly I want to be there. It's like letting a child loose in Disney World.

  • User profile image
    Murphy

    It's an art all onto itself.

    Some Help systems have been poorly designed and some have been great.  If you want to sell software. . .  the end-user would love to know how to utilize the software's potential without going to a bookstore. 

    Also, realize not all of your intended audience has +years experience, majority is new users trying to learn.

  • User profile image
    fatman3

    Ready to lose weight? Tired of wasting money on fat loss diets that don't work? Try fat loss 4 idiots and start losing fat today. Fat Loss 4 Idiots is the top rated fat loss diet on the internet. Fat Loss 4 Idiots has helped people all over the world lose weight. So if you are serious about losing weight, it's time you try the Fat Loss 4 Idiots diet right away........

Add Your 2 Cents