Bill Crounse, MD

To my loyal readers/listeners/viewers on Channel 10;You may have noticed that I haven't posted anything lately to my Blog on Channel 10 (other than the video we just did with my colleagues at Microsoft Research). Don't fret. I haven't abandoned my rants and raves on the healthcare IT industry.  We…

As a physician, I know how important it is to have access to my patient's health information. As a patient, I know how frustrating it is to have my health information scattered across multiple doctors, ambulatory clinics and hospitals. As a care manager for my elderly parents, I've experienced…

Last April I posted a piece on this Blog entitled "If Disney Did Healthcare". I commented that there was a lot the healthcare industry could learn from Disney about customer service, customer experience, and customer satisfaction. It was one of those posts that generated a number of…

Anyone who works in healthcare knows that many of today’s clinical software applications leave a lot to be desired when it comes to “user experience”. Unlike ubiquitous, commodity software used in other businesses, healthcare applications are highly proprietary and often based on legacy…

A little more than a year ago, I introduced Channel 10 readers to Azyxxi, Microsoft's unified health enterprise platform solution. I also recorded an audio-cast with executives from our Health Solutions Group. A few months ago, I updated you with another audio-cast featuring one of Azyxxi's…

Does information technology really improve care quality and safety? Can well designed and implemented clinical software applications really improve physician satisfaction? Can healthcare information technology really have a positive return on investment? For Vanderbilt University Medical…

I'd like to draw your attention to a new video that we've just released as part of my House Calls for Healthcare Professionals series. The program takes a look at diagnostic software developed by Robertson Technologies. I met Dr. Joel Robertson about five years ago. I and…

The Internet is abuzz today following a New York Times article by Steve Lohr about Microsoft's and Google's designs to change the game in healthcare. Readers who follow this Blog will understand very well where I come down on all of this. As a country, maintaining the status quo in our broken…

I've mentioned before on this Blog that I'm a fan of Most-Wired Online and its guest editorials. Every so often, a Most-Wired edition comes across my desk that especially draws me in. This week's editorials by Senator Sheldon Whitehouse of Rhode Island on Building a National Health IT…

If your company ever comes to Redmond for a health industry briefing at our Executive Briefing Center, or you happen to attend one of the many keynotes I give at industry conferences throughout the year, you'll more than likely see what is known as our Health Future Vision video. This is the…