Custom navigation along with custom entities allows you to start creating Line of Business (LOB) applications in a variety of vertical industries. This screencast shows how you can import the entity and sitemap customizations into the CRM platform to quickly
convert a vanilla CRM instance to a customized business application.
Check out https://channel9.msdn.com/posts/benriga/The-Dynamics-Duo-talk-about-Dynamics-CRM-Customization/
for the conversation I had with
on the topic of customizing the CRM Platform.
You can download the code for this screencast
. Check out http://blogs.msdn.com/girishr/
for more code samples and related screencasts.