Aspect leverages storage + compute in call center application

Download this episode

Download Video

Description

Aspect Software, Inc. describes their recent project to move storage and processing of screen capture and voice conversations from their call center application into Azure.

As call centers typically have to retain large amounts of voice data recordings for many years, using Azure ensures the customer does not have to maintain hardware for potentially five years or more. Windows Azure takes care of the burden of data retention.

Enjoy the show!

John O'Donnell Microsoft Dynamics ISV Architect Evangelist
Microsoft Corporation
http://blogs.msdn.com/jodonnell
http://blogs.msdn.com/usisvde
http://www.twitter.com/jodonnel

Embed

Format

Available formats for this video:

Actual format may change based on video formats available and browser capability.

    The Discussion

    Comments closed

    Comments have been closed since this content was published more than 30 days ago, but if you'd like to continue the conversation, please create a new thread in our Forums, or Contact Us and let us know.