Demonstration of the Convergys Smart Communications Suite Powered By Microsoft

3 minutes, 35 seconds


Right click “Save as…”

This demonstration showcases the base capabilities included in the proof of concept of the Convergys Smart Communications Suite powered by Microsoft.

The demonstration includes a scenario where an individual has been captured as a lead for the local mobile service provider.  The Customer Service Rep (CSR) follows up on the lead by contacting the customer to see if they have decided to order services.

Enjoy the show!

John O'Donnell Microsoft Dynamics ISV Architect Evangelist
Microsoft Corporation



Follow the discussion

  • Oops, something didn't work.

    Getting subscription
    Subscribe to this conversation

Comments closed

Comments have been closed since this content was published more than 30 days ago, but if you'd like to continue the conversation, please create a new thread in our Forums, or Contact Us and let us know.