By coupling RainBird knowledge maps with the Bot Framework, access to 'human experts' can be easily scaled.
RainBird is a knowledge engine that captures tacit knowledge (human expertise) and provides a natural language dialogue based interrogation to determine a conclusion based on the knowledge map rules.
In this video we discuss and demonstrate a sample RainBird knowledge map and Bot Framework integration using a custom dialog class. NLP routing is delivered via the LUIS service, and the high percentage of common questions are addressed with QnAMaker.
RainBird only asks questions to obtain the data it requires in a dialogue, therefore the conversation varies based on what data is already known for the situation. RainBird can be integrated with external data sources to obtain data required by a conversation.
Uniquely RainBird provides a 'why analysis' that explains how the answer delivered was reached. This provides a decision audit required by financial sector services.