Parature- Integrating CRM for customer support solution

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Channel Manager Heather Pertel and Chief Software Architect Matt Walnock of Parature explain how they use Microsoft technology for their customer support solution. The team explains to Larry Gregory, Director of why they use Windows Communication Foundation and how Dynamics CRM is a good fit in the future direction of their product line. For more information, see Windows Communication Foundation and Dynamics CRM.



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