Session
Improve Customer Engagement and Productivity with Conversational AI
with Gary Pretty
Tailwind Traders recent internal employee survey showed their employees are frustrated with lengthy processes for simple actions, such as booking vacation and other company benefits. They want to reduce the friction of reviewing and booking vacation so it's a simple, easy and pleasant process for their employees.
In this session you will see how Tailwind Traders applied Conversational AI best practices to simplify the vacation process for their employees. Using the Bot Framework Composer tooling you can quickly build conversation flows, incorporate intelligence services such as Q&A maker and LUIS, test and deploy your virtual assistant to the cloud and embed it where your customers and employees spend their time.
Key technologies included: Bot Framework – Composer, Cognitive Services - Q&A Maker, Cognitive Services – LUIS, Azure Bot Service Teams
Tailwind Traders recent internal employee survey showed their employees are frustrated with lengthy processes for simple actions, such as booking vacation and other company benefits. They want to reduce the friction of reviewing and booking vacation so it's a simple, easy and pleasant process for their employees.
In this session you will see how Tailwind Traders applied Conversational AI best practices to simplify the vacation process for their employees. Using the Bot Framework Composer tooling you can quickly build conversation flows, incorporate intelligence services such as Q&A maker and LUIS, test and deploy your virtual assistant to the cloud and embed it where your customers and employees spend their time.
Key technologies included: Bot Framework – Composer, Cognitive Services - Q&A Maker, Cognitive Services – LUIS, Azure Bot Service Teams
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