Bot Human Handoff

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Description

Bots can’t replace our human agents, but they can augment the customer service experience. This session explores how we can use a bot to initiate a conversation with a customer, and then hand off context to a human agent.  

Day:

0

Session Type:

Pre-Recorded

Code:

P4075

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The Discussion

  • User profile image
    d1mnewz

    Great session! 
    And especially Hannah`s voice.

  • User profile image
    Alex

    Hello,

    is there any new information about the supervised bot available yet?

  • User profile image
    Amit

    How this looks in 2019?

    We need a functional way to create a Agent Call Center like functionality to perform human hand off and let agents pick up multiple chats?

    Bots are becoming so popular and being multiplied in numbers, but a better human assistance mechanism is still at large. Some good thought can take the bots ecosystem to new level.

    Amit

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