Personalize your customer engagement with Microsoft Dynamics 365

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Description

Customer expectations are higher than ever. By 2020, experience will overtake price and product as the key brand differentiator. Companies need to focus on their customer engagement strategy, supporting all touchpoints along the customer journey, from initial marketing contact, through sales, shipping, and customer service. Param Kahlon discusses current and future innovation of Dynamics 365, bringing together the latest on mobile and seamless integration with Office 365. Learn how data and AI enable you to extend and adapt your business processes and power intelligent action. Hear from customers on how they applied Dynamics 365 to create a truly engaging customer experience.

Tag:

GS03

Day:

2

Level:

0

Track:

CE

Session Type:

General Session

Code:

GS03

Room:

OCCC West Hall F2

Embed

The Discussion

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