American Express Global Business Travel

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Description

American Express services Microsoft travelers in 75 countries and almost 10,000 reservations per week traveling more than 1.5 billion miles per year. These bookings were historically made via email or traditional telephony systems but were generally reactionary in nature. Both parties were in need of a new way to provide travel services, Amex wanted more efficiency and flexibility and MSTravel was looking for an improved service model leveraging MS Technology. 15 months ago, Clarity Consulting was engaged with the goal of implementing "click to call" for customers and reducing the amount of phone numbers on itineraries from 7 to 1. Please join us for an interactive discussion with AMEX Operations Director, Kathy Brennen and MSTravel Technology Manager, Eric Bailey to learn how the implementation went and how Lync is changing the way customers are serviced.  

 

Tag:

Customer

Day:

1

Track:

Customer

Session Type:

Breakout

Code:

CUST207

Room:

Copperleaf 11

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