Lync in the Contact Center - Understanding the Different Offerings in the Market
Play Lync in the Contact Center - Understanding the Different Offerings in the Market
Lync is powering contact centers of all sizes and, thanks to a strong line-up of partner solutions built on the Lync APIs, more and more organizations are considering modernizing their contact centers with Lync. This session will introduce the audience to the different types of contact center solutions for Lync and help to categorize the available 3rd party products in broad strokes of functionality and applicability. If you are considering using Lync in your contact center, attend this session to get a better understanding of what the different types of offerings can do for your business.