How Does Microsoft Use the Lync Platform to Optimize Customer Care

Play How Does Microsoft Use the Lync Platform to Optimize Customer Care
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Description

Lync offers many great capabilities like VoIP, video, instant messaging, conferencing and other types of real time communication and integration into Office. One of the interesting areas for Lync are several business scenarios like customer care, contact center, CEBP (Communication Enabled Business Process), healthcare or other industries that require a strong set of communication and collaboration technologies. In this session you will see examples on how Microsoft uses Lync to offer new user experiences in customer care and contact centers. From Click to Instant Message or Click to Call the right support agent we will cover many real scenarios and will provide guideline on how strong the business case is for UC enabled customer care scenarios. In this session business owners of customer care inside Microsoft will walk through their journey on how they used Lync to delight their customers. We are very looking forward to see you in our session!

Tag:

Platform

Day:

3

Track:

Platform

Session Type:

Breakout

Code:

PLAT200

Room:

Bluethorn 4-6

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