Case Studies of Implementation of Automating Service Request Catalogs with Service Manager
In this session, you will get a chance to see the real world implementation of the service catalog at the Microsoft IT organization that supports Microsoft.com, TechNet/MSDN, Windows Update, and other online properties. This service catalog has more than 670 different request offerings each with their own unique form to capture structured data. A growing number of these requests are either fully or partially automated, using System Center 2012 SP1 Service Manager and Orchestrator. You will get a firsthand look at some special tools that the team developed with the product group to make populating the service catalog faster and easier.