Case Studies of Implementation of Automating Service Request Catalogs with Service Manager
Play Case Studies of Implementation of Automating Service Request Catalogs with Service Manager
In this session, you will get a chance to see the real world implementation of the service catalog at the Microsoft IT organization that supports Microsoft.com, TechNet/MSDN, Windows Update, and other online properties. This service catalog has more than 670 different request offerings each with their own unique form to capture structured data. A growing number of these requests are either fully or partially automated, using System Center 2012 SP1 Service Manager and Orchestrator. You will get a firsthand look at some special tools that the team developed with the product group to make populating the service catalog faster and easier.