Overview of Social CRM: Using Microsoft Social technologies for real business benefit

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Description

One of the most frequently asked questions by organizations is how best to use the social media opportunity to improve their sales, service and marketing capabilities. Everybody seems to be jumping onboard the social media bandwagon- how and why? Come learn how to use Microsoft social technologies including Dynamics CRM, SharePoint, Yammer and others to better engage customers and to improve internal collaboration.

Day:

2

Code:

SPC185

Room:

South Pacific Ballroom D

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