Giving voice to frontline workers via enterprise social
Play Giving voice to frontline workers via enterprise social
In the past, it was very difficult for management and back office teams to connect with frontline staff to learn more about what customers were experiencing first hand. Then with the rise of mobile devices and social networks, everyone has a voice and something to contribute. Now, companies from around the world are empowering their frontline works using Enterprise Social to get feedback faster and become much more responsive organizations. In this session you'll hear about how these companies have done this and the advantages they are getting from tapping into this previously disconnected part of the organization.