Clare Henry is the Director of Technical Product Marketing for the Windows Server and Management business. In her current role, Clare helps drive the technical scenarios and technical readiness for Microsoft’s Private and Hybrid Cloud solutions. Clare has been deeply involved in IT Service Management both as a contributor and practitioner. She was the lead architect and author for Microsoft Operations Framework, MOF 4.0. holds an ITIL Master Certificate and was a contributor to CoBiT 4.0. She has worked with large enterprises helping shape and automate their datacenter practices combining Microsoft technologies and process standards. Before joining the management and security product group, Clare spent over 10 years in the US subsidiary, both in field sales and consulting. During her consulting career, her team was responsible for delivering successful implementations and management practices for Microsoft enterprise products, such as Windows Server, Exchange and WEB applications. Clare successfully helped retail, healthcare and manufacturing customers transform their traditional applications and datacenter architectures to support globally-connected, highly-available service offerings.