Don has experience in using and helping customers with their Lync and audio device deployments across Australia. With over 15 years IT experience Don’s career has spanned working with Systems Integrators, Microsoft for 8 years, and now with Plantronics. In assisting customers with their Lync audio device selection Don has seen the challenges faced in profiling users, managing end audio devices, and the speed at which users transition to and adopt softphones in the Enterprise.