John works at ClearPointe, a service provider of hosted 24x7 Network Operations Center (NOC) services managed by Microsoft System Center. A Microsoft System Center MVP since 2007, John has co-authored four books--the industry-standard reference series System Center Operations Manager Unleashed, from SAMS publishing. His technology blogs at CBS-Interactive in the Enterprise Cloud and Datacenter spaces are popular with TechRepublic readers around the world. He is a retired U.S. Navy Lt. Commander with the 'Computer Scientist, Proven' subspecialty, he served as Chief of Network Operations for NATO's southern region.