Andrew Scothern is a Software Architect and Developer Team Leader working for the R&D department of Gallagher Group. His primary responsibilities include overseeing new product development and ensuring the long term roadmap is being considered. He is also heavily involved with shaping and evolving the software development process. Prior to this Andrew has worked in a variety of software development roles including; Analyst/Programmer, DBA, Systems Analyst and Senior Consultant These roles have also been across a range of different types of development; in-house enterprise systems, CRM and product integration consulting work for large enterprise customers and product development of a highly distributed system that is sold globally. Andrew is passionate about understanding the true needs of customers and ensuring development teams have the processes and tools in place to meet them.