Bernt Bisgaard Caspersen
Bernt Bisgaard Caspersen is a Solution Architect in the EMEA Center of Excellence for Dynamics, part of Microsoft Enterprise Services. Bernt supports presales, solution design, project implementation, and Technical Quality Assurance of Dynamics CRM. Focus currently is on shaping the Microsoft solution blueprint for Consumer Experience Management (CxM/CEM), on Upgrade and Optimization Offerings, and on Customer Care in contact centers and branch offices. Having a broader background with expertize on integration, mobility, Service Enablement for providers and application-level security, he served within several positions in Microsoft and previously worked for a security company and for IBM.